Skip Department (I've searched)

[SloppyB]

I'm using hosted SupportSuite and only have one department...therefore I would like to skip that step in the "Submit a Ticket" process.

I have found the thread:

HowTo: Skip department selection

However it is not clear to me, a total newbie, where and or how to insert this into the template correctly. I have tried to insert it many times but each time I screw up the template (lose the icons or it reformats the page). Currently I have the default code:

 
<{displaytemplate name="header"}>
 <table width="100%"  border="0" cellspacing="0" cellpadding="0">
 <tr><td align="left" valign="top">
 
  <table width="100%"  border="0" cellspacing="0" cellpadding="0">
  <{foreach key=key value=item from=$widgets}>
  <{if $item[split] eq 0}><tr><{/if}>
 
   <!-- BEGIN WIDGET: <{$item[title]}> -->
   <td width="50%"><table cellspacing="3" cellpadding="1" width="100%" border="0">
              <tbody>
                <tr>
                  <td valign="top" width="15" nowrap><a href="<{$item[link]}>"><img src="<{$item[icon]}>" border="0"></a></td>
                  <td width="98%" align="left" valign="top"><strong><a href="<{$item[link]}>" id="moduletitle"><{$item[title]}></a></strong><br />
     <span class="smalltext"><{$item[description]}></span></td>
                </tr>
              </tbody>
            </table></td>
   <!-- END WIDGET: <{$item[title]}> -->
  <{if $item[split] eq 1}></tr>
          <tr>
            <td height="4" colspan="2" background="<{$themepath}>linerepeat.gif"><img src="<{$themepath}>space.gif" width="1" height="4"></td>
            </tr><{/if}>
   <{/foreach}>
 
    <tr>
   <td height="5" bgcolor="#FFFFFF"><img src="<{$themepath}>space.gif" width="1" height="5"></td>
    </tr>
          <tr>
            <td colspan="2">
   <!-- QUICK BOX ITEMS -->
   <{if $istroubleshooterquickbox eq true}>
   <{displaytemplate name="tsquickbox"}>
   <{/if}>
   <{if $ispopularfilesqb == true}>
   <{displaytemplate name="dlpopularfilesquickbox"}>
   <{/if}>
   <{if $islatestfilesqb == true}>
   <{displaytemplate name="dllatestfilesquickbox"}>
   <{/if}>
   <{if $ispopulararticlesqb == true}>
   <{displaytemplate name="kbpopulararticlesqb"}>
   <{/if}>
   <{if $islatestarticlesqb == true}>
   <{displaytemplate name="kblatestarticlesqb"}>
   <{/if}>
   </td>
            </tr>
        </table>
</td><td width="5"><img src="<{$themepath}>space.gif" width="5" height="1"></td></tr>
</table>
  <{displaytemplate name="footer"}>

Any help would be great.
Thanks
/SloppyB

[craigbrass]

Just delete everything there and replace with :-

<{foreach key=key value=item from=$widgets}>

<{if $item[split] eq 0}><tr><{/if}>
<!-- BEGIN WIDGET: <{$item[title]}> -->

<a href="<{$item[link]}><{if $item[link] == "index.php?_m=tickets&_a=submit"}>&departmentid=<{ $tgroup[departmentid]}>&step=1<{/if}>" id="moduletitle"><strong><{$item[title]}></strong></a>

<!-- END WIDGET: <{$item[title]}> -->
<{/foreach}>

[SloppyB]

Thanks for the reply....but that is the same code in the thread I linked to. When I replace my index template with that I end up with a page with just text links and no graphics and so on. The code works but I lose too much interface. If you wouldn't mind explaining how I could implement that code into the code I posted so it all looks the same but still skips the department it would be greatly appreciated.

Thanks
/SloppyB

[Siora]

You can also try:

One step ticket modification (download here)

However it is a softair mod that is not supported anymore.