Staff Status

[Dentafrice]

I am currently making a modification to show the staff status of each individual user.

Similar to Office Status for my hosting company.

I was wondering where exactly is the staff status stored, such as:

Online, Be back soon, Away

Thanks,
Caleb Mingle

[Digital Mayhem]

such as that at https://www.digital-mayham.com/suppo...ewofficestatus

[supportskins]

I am currently making a modification to show the staff status of each individual user.

Similar to Office Status for my hosting company.

I was wondering where exactly is the staff status stored, such as:

Online, Be back soon, Away

Isn't there one already available by SoftAir which Steve is using?

[Jamie Edwards]

I believe Caleb is making one to report the status of all staff based on a staff's status in the desktop application.

[craigbrass]

Ah, that would be a real nice module to have.

Kayako's one, btw, I think is based on the key card system at the office for checking in and out Varun told me once.

[Jamie Edwards]

Ours shows data from our RFID registry tag

[Dentafrice]

Originally Posted by Jamie Edwards

I believe Caleb is making one to report the status of all staff based on a staff's status in the desktop application.

Yes, that is what I want to do.

I am an advanced PHP programmer, but I cannot find for the love of [insert your religion name here] the place it is found.

I know that in the administration and staff panel it displays the users that are online..

Maybe I would have to use that? But where is that stored?

[craigbrass]

Wow, the Kayako office is advanced. So all staff carry something and it auto detects when they are inside the Kayako office?

Anyway, maybe would be a good idea to have staff status as one of the API calls for the Kayako API...

[nimasdj]

what is RFID and what is key card system?
sorry for ignorance.

[Digital Mayhem]

I don't know what RFID stands for but Kayako Staff Members carry a keycard that interacts with a system at their office... So when a staff member is at the office it will automaticly mark them as "In Office" at office.kayako.net if they are not there then will set them as Out of Office I am pretty sure other then the online office status system it probably serves some other purpose.. Like Varun will be able to know when people are actually in the building and working at all times...

[Jamie Edwards]

RFID is a radio tagging system (Radio Frequency Identification); our staff carry around passive RFID tags that are placed against a reader - it blasts a magnetic field, and the tag reflects the field in a unique way allowing the reader to identify the card. RFID tags are tiny, embedded in the cards.

We use it for clocking in/out, health and safety (fire register) etc.

The system is the same one Walmart uses on all of their crates to track their goods across warehouses and stores, although they use active RFIDs and most office environments / ID card systems use passive RFIDs. Active RFID tags (as opposed to passive) are much larger and normally battery powered - they actively broadcast their own RFID, and you don't need to have the RFID tag in close proximity to a reader to be read.

[Digital Mayhem]

um ya what Jamie said

[craigbrass]

Very fancy.

[Dentafrice]

Well does anyone know how the staff online/offline is actually calculated? If so I can begin work :P

[Siora]

Try contacting SoftAir, they may be able to provide some insight. Actually I think its a free mod of theirs so you may want to download it and see for yourself.