Support Center -> Submit ticket -> Choose Staff

[guimafx]

Hi,

Here is what i wanna do.
That's should be so simple, but i'm not soo good with OO PHP.

Add a drop down inside template with all staffs NAMES and IDs.(I did already, very easy)

See below the example.






Them, when my client fill the form and submit, take this post vars to generate the ticket.

[_POST] => Array
(
[fullname] => John Donald
[email] => xxx@gmail.com7
[priorityid] => 3
[subject] => Need Help
[staffid] => 3
[message] => Bla Bla Bla
[ccaddresses] =>
[submit] => Send
[_m] => tickets
[_a] => submit
[departmentid] => 19
[step] => 2


I just need how to get theticketmaskid or ticketid.
Put that in some $var and make my update at the final of index.php

What i did ?

PHP Code:

echo $ticket[fticketid]; 


It did not worked.

Any idea ?

Regards,

Guilherme

[Jamie Edwards]

Hi Guilherme,

I have moved your thread to the Developers and Code forum.

[guimafx]

This script could be good for a lot of guys !

I just need to get the ticketid or ticketmaskid.

Please, HELP ME !

Guimafx

[guimafx]

Ok,
i'll solve the problem doing that.

In the end of PHP code at final of index.php

Make a SELECT with the last ticket id or mask from that email from swtickets, than, make UPDATE with staffowner.

Not the best solution, but i think it will work

Guimafx