Ticket Type Customization

jgodfrey · **Ticket Type Customization -** 15-11-2007, 09:40 PM

Hi,

In the product there are, currently, only two types of tickets that can be created.

1.) Send E-Mail
2.) Phone Ticket

I am curious if there is a way to add custom types of tickets to this list. I would like to add one, for example, that would be walk-in. Another one might be service call.

After chatting with the Kayako support people on-line, they suggested that I post a message here as they do not have any settings within the program that will allow me to do this. They also indicated, that they do not offer an API manual or any documentation on how one can customize this product.

Any help with this would be greatly appreciated. Thank you in advance for your help with this and have a great day.

craigbrass · 15-11-2007, 09:52 PM

You could, but creating them all as phone tickets would do the same job.

jgodfrey · 15-11-2007, 09:55 PM

I would like to have some granularity on this. Later on, I would like to be able to pull reports based off of the type of ticket entered, etc.

craigbrass · 16-11-2007, 11:01 AM

Hmm, well you could do it but it would require code modification which you can do if you have the owned licence provided with source code.

jgodfrey · 16-11-2007, 02:47 PM

I do have the owned license of the software. Since there is no API or API manual, then I am not for sure how I would go about making these changes. If there is anyone on here that would have any suggestions or ideas for the files to modify or where to start, I would greatly appreciate it.

Thanks again for your help and have a great day.

pamphile · 28-11-2007, 03:16 AM

I'm also interested in this.

I especially need the ability to add different fields to the new ticket types.

Emma · 08-01-2008, 01:51 PM

This would also be useful for me. As always - if I find a way, I'll share it.

jgodfrey · 16-04-2008, 03:34 PM

Bump.

Have there been any more updates or developments regarding this?

simside · 27-04-2008, 09:46 AM

I'm also interested in this!

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craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	15-11-2007, 09:52 PM You could, but creating them all as phone tickets would do the same job. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jgodfrey Offline New Member Posts: 23 Join Date: Oct 2007 SupportSuite Owned License	15-11-2007, 09:55 PM I would like to have some granularity on this. Later on, I would like to be able to pull reports based off of the type of ticket entered, etc.

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	16-11-2007, 11:01 AM Hmm, well you could do it but it would require code modification which you can do if you have the owned licence provided with source code. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jgodfrey Offline New Member Posts: 23 Join Date: Oct 2007 SupportSuite Owned License	16-11-2007, 02:47 PM I do have the owned license of the software. Since there is no API or API manual, then I am not for sure how I would go about making these changes. If there is anyone on here that would have any suggestions or ideas for the files to modify or where to start, I would greatly appreciate it. Thanks again for your help and have a great day.

pamphile Offline Member Posts: 30 Join Date: Oct 2007 Location: Trinidad and Tobago eSupport Owned License	28-11-2007, 03:16 AM I'm also interested in this. I especially need the ability to add different fields to the new ticket types. PrewrittenContent.com - Buy existing ready to use content for your website WritingSchedule.com - Find writers and order specific content for your website

Emma Offline New Member Posts: 26 Join Date: Jun 2007 SupportSuite Owned License	08-01-2008, 01:51 PM This would also be useful for me. As always - if I find a way, I'll share it.

jgodfrey Offline New Member Posts: 23 Join Date: Oct 2007 SupportSuite Owned License	16-04-2008, 03:34 PM Bump. Have there been any more updates or developments regarding this?

simside Offline New Member Posts: 6 Join Date: Apr 2008 Owned License	27-04-2008, 09:46 AM I'm also interested in this!