why doesn't apache_note work with Kayako?

[borzwazie]

So I'd like to do a little custom logging via apache_note, but this does not appear to work with Kayako code at all.

If I create some random php file like this:

<?php

apache_note('FOOBAR','LOGME');

?>

and I then put the following in my LogFormat line:

%{FOOBAR}n


I can expect that every time someone hits my random.php page, that the string "LOGME" will get written to my apache log file. This works great, right? Until I put stuff like this in my Kayako index.php file, then it just doesn't work at all.

I'd like to log various Kayako variables from time to time - am I doing something wrong here?

[borzwazie]

well, apache_note does work, it just doesn't work the way I thought it did.

One thing I wanted to log was the username and filename every time a logged-in user downloaded a file.

I edited client_downloads.php, and added three lines:

PHP Code:


                ini_set( 'zlib.output_compression','Off' );
        }

        // MY ADDED LINES: Log the username and file to Apache
        apache_note('accountID',$_SWIFT["user"]["primaryemail"]);
        apache_note('downloadFileName',$_downloaditem["filename"]);

        // Get the file extension 


Then, in my Apache httpd.conf, I added the following custom LogFormat line:

LogFormat "%h %l %{accountID}n %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\" \"%{downloadFileName}n\"" myCustomLogFormat

That was pretty much it.