WYSIWYG Html Emails - Almost done !!!

[Sheep]

It's as simple as this:

a;img;p;br;font;tr;blockquote;h1;h2;h3;h4;user;sta ff;pre;red;blue;ul;li;hr;b;i;u;strong;em

Put this in the admin setting mailparser "allowed tags"
then change all

PHP Code:

strip_tags($<name of the variable>,<ANYTHING WHATEVER IT IS>); 


or

PHP Code:

strip_tags($<name of the variable>); 


to

PHP Code:

strip_tags_except($<name of the variable>, $_SWIFT["settings"]["pr_allowabletags"]); 


<name of the variable> should be always "html" but if it's different don't forget to let it like the original one (change only the second parameter: the one behind the coma ",")

[Sjelle]

I've done all the modifications but still cannot find the staff section html display to work.

Staff is still looking at the html code, making the text really hard to read.

Any idea where I missed ???

[Matthew]

Originally Posted by jenglish

I managed to get the WYSIWYG to load automatically on new tickets and post reply (works GREAT, BTW.)
...
I am running into problems with having the toolbar load twice on the post reply tab. It seems the EDITORON() function is loading multiple times whenever the tabs are switched back and forth.

Jenglish, what was your solution for the first issue, and did you ever resolve the second?

Thanks a lot.

[John Haugeland]

If you accept unordered list (ul), you probably also want to accept ordered list and definition list (ol and dl), as well as definition term and definition description (dt and dd); if you accept table row (tr) you should probably also accept table, tbody, td, col, caption, thead and tfoot; if you accept blockquote you should accept cite; there are lots of denotational tags (abbr, addr, q, et cetera) missing; user, staff, red and blue are not html tags; et cetera. This should probably be compared with a complete HTML 4.01 tag list, to see what else is missing.

Please remember that images with URL arguments (and other loadable resources) are common ways to invoke spam tracking to tell spammers that you're receiving mail at a given address.

[Matthew]

Originally Posted by John Haugeland

If you accept unordered list (ul), you probably also want to accept ordered list and definition list (ol and dl).....

Thanks a lot for the tips, John. Cheers.

[jenglish]

Everyone,

If you are trying to integrate a WYSIWYG editor on Kayako, I highly recommend TinyMCE. Google is rife with integration instructions. Happy coding!