WYSIWYG Html Emails - Almost done !!!

[sws]

P.S The mod above is for staff replies only, as this is all I required.

I see no point in developing further as there where only 2 of you who actually seemed to want it, altough the forum was widespread with requests for html edittor to be re-added to kayako.

I only contribute when its worthwhile, and appreciated, otherwise, I may aswell keep my hard work to myself (rather selfish really)

[elrafei]

i use this Version: 3.04.10

thanx for ur efforts

[sws]

I realise its been a while, will post a fix for you soon

[sws]

Ok, I have now tested this on later release also 3.10.00 and it works fine

The initial error (which I have editted from the top of the forum)
was the inclusion of an additional <script> tag..


for reference I have not enclosed the following code in a code wrapper due to scroll bars, however ensure in themes/admin_default/cpheader.tpl the following matches



<{if $spellcheck eq true}>
<script type="text/javascript" src="<{$swiftpath}>includes/Spellcheck/spellChecker.js"></script>
<{/if}>
<{if $jscachefile neq ""}>
<script type="text/javascript" src="<{$swiftpath}>files/<{$jscachefile}>"></script>
<{/if}>

//error was here with another <script line as below
<script type="text/javascript">
<{if $htmlarea eq true || $htmlarea2 eq true }>
var _editor_lang = "en";
var _editor_url = "<{$swiftpath}>includes/htmlArea/";
var editor = null;
<{if $htmlareanotable eq true}>var loadTablePlugin = false;<{else}>var loadTablePlugin = true;<{/if}>
<{/if}>
</script>

<{if $htmlarea eq true || $htmlarea2 eq true}>
<script type="text/javascript" src="<{$swiftpath}>includes/htmlArea/htmlarea.js"></script>
<{/if}>

<{processCPMenu area=$area}>
<script language="Javascript">
//HTMLArea.loadPlugin("TableOperations");
function loadAllData() { preloadMenuImages();

<{if $htmlarea eq true}>
editor = new HTMLArea("contents");
// editor.registerPlugin(TableOperations);
editor.generate();
<{/if}>


<{if $prvmsgshow eq true}> var x = confirm("<{$language[newprvmsgconfirm]}>"); if (x) {window.open('index.php?_m=core&_a=privatemessages &popupshow=1');}<{/if}>
<{if $refreshtime != 0}>setTimeout("refreshPage();",<{$refreshtime}>000 );<{/if}>
var irsField = browserObject("staffirs");
if (irsField)
{
window.$IRS = globalirs = new IRSAutoComplete(document.getElementById('staffirs' ));
}
}
</script>


<script language="Javascript">
function EDITORON(){
editor = new HTMLArea("replycontents");
// editor.registerPlugin(TableOperations);
editor.generate();
}
</script>

</head>

[Siora]

Does this work when trying to instert KB article into a new ticket/reply?

[sws]

Yes however, you have to be in "view source" mode in the wysiwyg edittor for it to work. But thats only a click of a <> button

[Siora]

So is the code at the top of this thread up to date or do I have to use the code in red from above?

So would I enter "view source" mode then go to Knowledgebase-->select article and then it should appear in the ticket the same way it was formatted when it was created?

[sws]

Originally Posted by Siora

So is the code at the top of this thread up to date or do I have to use the code in red from above?

So would I enter "view source" mode then go to Knowledgebase-->select article and then it should appear in the ticket the same way it was formatted when it was created?

Top code is the fixed code yes,

and yes when you go into view source mode and insert the kb article
it will insert as html i.e

my email <br/>
<a href="abc.php">test</a>

Uncheck the src button and it will be displayed & sent exactly as originally created.

No need to untick the src button to send it, unless you want to add content.

Ive been using it since the date of the first post, without any problems

[Siora]

Sweet, I'm gonna give this a shot. Thanks alot.

[Siora]

Originally Posted by Siora

Sweet, I'm gonna give this a shot. Thanks alot.

I just tried this and it does NOT work. The editor exists but if I copy and past or insert KB articles that were formatted using the WYSIWYG editor, the contents do not copy or insert in the same format.

Any ideas or suggestions?

I first enter editor mode, I then click on "<>", I then insert the KB article but I get nada. It appears the same way as if the editor was not there.

[Siora]

In addition to the above, I get the attached error. Also, when I use liveresponse to view tickets I get a run-time error.

I have now reverted back to the old files as I don't see this working anyhow.

[sws]

This was a quick solution which is working perfectly for me,

Basically Kayako said NO, so I did it.

I dont use liveresponce so cant help on that im afraid.

However, when I click <> "source mode" I insert the KB article which appears as html code, then I re-click <> "back to html mode" and it works fine.

I use it to send properly formed invoices out and to date have had no problems, I upgraded to the latest version and re-installed exactly how its shown in post 1.

Unfortunatly Im unable to support this because it was for my own personal use and since Kayako have basically said they will not be including such a feature, I had to find a workaround.

Maybe somebody with livesupport could expand on this and find the problems, that is if they want to use wysiwyg ?? but for me it works perfectly.

[Siora]

Originally Posted by sws

This was a quick solution which is working perfectly for me,

Basically Kayako said NO, so I did it.

I dont use liveresponce so cant help on that im afraid.

However, when I click <> "source mode" I insert the KB article which appears as html code, then I re-click <> "back to html mode" and it works fine.

I use it to send properly formed invoices out and to date have had no problems, I upgraded to the latest version and re-installed exactly how its shown in post 1.

Unfortunatly Im unable to support this because it was for my own personal use and since Kayako have basically said they will not be including such a feature, I had to find a workaround.

Maybe somebody with livesupport could expand on this and find the problems, that is if they want to use wysiwyg ?? but for me it works perfectly.

Okay cool. Thanks.

[Sheep]

Mod tested with 3.11, works fine.

Here is a fix for the "quote KB only in code edit mode" bug
in themes/admin_default/main.js
find

PHP Code:

fetchData("kb", kbarticleid); 


add after

PHP Code:

xmlhttp.onreadystatechange  = function()
        { 
         if(xmlhttp.readyState  == 4)
         {
              if(xmlhttp.status  == 200) 
                 editor.setHTML(editor.getHTML()+xmlhttp.responseText);
         }
        }; 


do the same thing for the two other ones

PHP Code:

fetchData("pr", predefinedreplyid);
fetchData("tp", ticketpostid); 


You should also use
Code -> strip_tags is such a pain
in the same time.

[Siora]

When I tried this mod on 3.10.02 it still was not working proberly for me when trying to insert a KB article into a ticket I was trying to create...the formatting was completely off (even though it would send correctly in the email) within the ticket.

Sheep...did you test this out? Does your fix address this issue?