WYSIWYG Html Emails - Almost done !!!

[Sheep]

Mod tested with 3.11, works fine.

To get the good formating use this "patch"
Code -> strip_tags is such a pain

[Siora]

Sweet...I'll try this once I update to 3.11.00. Thanks again Antoine.

[sws]

Thanks for fixing the KB / Predefined Insert..

Just upgraded to latest release and working a treat

[PeteV]

Just for head count: We would be interested too, but we are currently still evaluating eSupport and therefore are using hosted eSupport for now.

Also, I suspect that a number of people who requested HTML email are not checking the forums too often. Perhaps (more) time will tell how many people are interested.

PeteV.

[Siora]

1. For Sheeps modification here did anybody add the ";" after the bracket or is that an error? I tried his mod of the main.js file and it screwed up my desk. Is it to be done the way he stated or is something missing?

2. When you insert the KB article now it looks good however when you hit "send" and then go back and view the ticket it is displayed in plain text making it unreadable. Has anyone else experienced this and how did you fix it if you did?

[sws]

Not sure if its an error or not, but my file has it and I have no javascript errors, it works well ?

function autoInsertPR(predefinedreplyid) {
	fetchData("pr", predefinedreplyid);
xmlhttp.onreadystatechange  = function()
        { 
         if(xmlhttp.readyState  == 4)
         {
              if(xmlhttp.status  == 200) 
                 editor.setHTML(editor.getHTML()+xmlhttp.responseText);
         }
        };  


	return true;
}

function autoInsertTP(ticketpostid, fetchtype) {

[Siora]

I have the same but when I go to use it characters disappear on buttons and text changes to weird characters.

EDIT: Weird, I just reloaded my modded main file and it seems to be working (that is the errors are gone).

When you insert a predifined KB article using the WYSWYG editor and then hit send, how is the contents stored when you go and view the ticket (HTML/plain text)

I also get an error on page when trying to input a predefined reply (the reply does not insert). Anyone else get this?

[Siora]

When creating the new php file and adding to the config.php file I get the attached error. I haven't even started modding the 18 occurences yet and this is what happens when trying to log into the admin/staff CP. It doesn't even allow me to login. If I comment out the require once statement from the config.php file i can login and the error disappears. I put the line right before the ?>. Is this where you guys put it?

[ITMNETWORKS]

Originally Posted by sws

MOD NOW DONE, FULLY WORKING AND IN CONSTANT USE

Please read my new post below

including instructions on how to integrate the WYSIWYG Edittor back into Kayako !!!

Hi,

This is work in Kayako 3.11.00 ?

Tks,

[craigbrass]

Look up ^

Mod tested with 3.11, works fine.

[Siora]

What sucks is that when you create a new ticket, insert a nicely formatted article then hit send, the ticket contents is stored as unreadable HTML instead of the nicely formatted article. This basically makes it impossible for my staff to go back to previous tickets to see how problems were solved.

Anyone else notice this as well?

[ITMNETWORKS]

Hi,

Because Kayako not implement WYSIMYG Html Editor in original Kayako ticket pakage to look and write tickets ?

[Sheep]

What sucks is that when you create a new ticket, insert a nicely formatted article then hit send, the ticket contents is stored as unreadable HTML instead of the nicely formatted article. This basically makes it impossible for my staff to go back to previous tickets to see how problems were solved.

Anyone else notice this as well?

You need my patch to correct the html display it's working well for me.
(as said in PM i'll send you my code this evening)

[Siora]

Originally Posted by Sheep

You need my patch to correct the html display it's working well for me.
(as said in PM i'll send you my code this evening)

Thanks Sheep, you the man. You should really look at creating modules for Kayako users for money...it could be a good side business for you. You've already earned many members' trust.

[Sheep]

Okay, here we go

staff_ajax.php

PHP Code:

echo strip_tags_except($_kb["contents"],$_SWIFT["settings"]["pr_allowabletags"]); 


functions_ticketmain.php

PHP Code:

   $_posts[$dbCore->Record["ticketpostid"]]["contentstext"] = strip_tags_except($dbCore->Record["contents"],$_SWIFT["settings"]["pr_allowabletags"]);
 
   return getProcessedHTML(strip_tags_except($content,$_SWIFT["settings"]["pr_allowabletags"])); 


functions_clientkb.php

PHP Code:

    $kbarticlelist[$dbCore->Record["kbarticleid"]]["contents"] = strip_tags_except(substr($dbCore->Record["contents"], 0, $_SWIFT["settings"]["kb_climit"]),$_SWIFT["settings"]["pr_allowabletags"]); 


I think that it's all that needs to be modified for the tickets.

And here is my settings for the mail parser strip tags:
a;b;i;u;font;hr;strong;p;br

I hope it'll work now