WYSIWYG Html Emails - Almost done !!!

[Siora]

After you hit the send button when creating a new ticket, the HTML contents is not stored in HTML still. Do you know what I mean?

<p><font face="arial,helvetica,sans-serif" color="#000000">Not all versions of Microsoft Word use the same file formats. Word 2007 uses a different file format than previous versions (97, 2000, 2002, and 2003 for Windows; 98, 2001, v.X, and 2004 for </font><font face="arial,helvetica,sans-serif" color="#000000">Mac OS</font><font face="arial,helvetica,sans-serif" color="#000000"> and </font><font face="arial,helvetica,sans-serif" color="#000000">Mac OS X</font><font face="arial,helvetica,sans-serif" color="#000000">). Also, versions of Word preceding those mentioned have their own formats.</font></p><p><font face="arial,helvetica,sans-serif" color="#000000">Versions of Word after 95 (also called Word 7.0) can read older formats with no problems and no additional work. Word 95 also used the same format as Word 6.0, so documents created in one version can be read with the other.</font></p><p><font face="arial,helvetica,sans-serif" color="#000000">However, sometimes a document created in a newer version (e.g., Word 2007) must be read with an older version (e.g., Word 95). In those cases, you must follow the directions below to save the document using the newer version of Word in an older file format that can be read by the older version of Word.</font></p><p><font face="arial,helvetica,sans-serif" color="#000000">All versions of Word come with import and export filters that allow them (through the <strong>Save As...</strong> option) to read and write documents compatible with previous versions of Word for Windows, as well as Word for the Macintosh, </font><font face="arial,helvetica,sans-serif" color="#000000">Rich Text Format</font><font face="arial,helvetica,sans-serif" color="#000000">, and a variety of other file formats.</font></p><p><font face="arial,helvetica,sans-serif" color="#000000">If the converter for the version you want to use is not available, you will need to install it. In Windows, you can do this through the Office setup utility, as follows: </font></p><font face="arial,helvetica,sans-serif" color="#000000">In </font><font face="arial,helvetica,sans-serif" color="#000000">Windows XP</font><font face="arial,helvetica,sans-serif" color="#000000"> default, click <strong>Start</strong>, and from the menu that appears, select <strong>Control Panel</strong>. In </font><font face="arial,helvetica,sans-serif" color="#000000">Windows 95</font><font face="arial,helvetica,sans-serif" color="#000000">, </font><font face="arial,helvetica,sans-serif" color="#000000">98</font><font

This is how it looks when I go back to view the ticket I just created. This is what is useless. Also, when you log into the support centre to check the ticket it is also stored like this making it unreadable for the client as well. How can I fix this if possible?

[Sheep]

Hmmm....

Admin > Settings > Mail parser
Make sure that ALLOW HTML is set to yes and VALID HTML TAGS to a;b;i;u;font;hr;strong;p;br

[Siora]

Originally Posted by Sheep

Hmmm....

Admin > Settings > Mail parser
Make sure that ALLOW HTML is set to yes and VALID HTML TAGS to a;b;i;u;font;hr;strong;p;br

I have this set and even copied your tags right in however, that is for incoming emails...I'm talking about when a staff member creates a ticket using the "email or phone" setting within the staff cp and then hits send when he's done creating it. If he goes back and views the ticket its stored with all the tags and is unreadable as is when viewing the ticket from the support centre.

[Sheep]

Strange ... I'll take a look this evening...

[Siora]

Thanks Sheep.

[Sheep]

Does it at least works on replies?

[Siora]

Originally Posted by Sheep

Does it at least works on replies?

It works in the sense that it inserts it nicely and sends a nice HTML email to clients but when it stores the data within the ticket, its stores at plain text instead of the way you inserted it. Know what I mean? If not I can take a screen shot.

[Sheep]

That's super strange:

Are you 200% sure that functions_ticketmain.php is uploaded/modified?

[Siora]

Yup, only my ticketmain.php file had 3 occurences of strip tags. Can I send it to you? Maybe you can see what I'm doing wrong then.

[Sheep]

I don't think you're doing anything wrong... but that might mean that i've done a bit more than just changing the strip_tags... but i don't remember doing so... I'm going to do a file diff to see what i changed.

[Sheep]

Well... i couldn't find anything else... only this should be enougth...

Send me the file and a screenshot, i'll try to find what's the matter...

[Siora]

Whats your email addy?

Also, how does the ticket post look when staff view it from the support centre?

[Sheep]

Problem solved This was a setting issue.

admin > settings > tickets
set HTML Conversion to striptags

[Siora]

Yes, Sheep took time out of his day/night to point out my mistake. Not many would do so and for that I am in debt to you. Please let me know if there is anything I can do to help. Thanks again.

[Sheep]

Not many would do so and for that I am in debt to you.

It's just that if i didn't find the source of the problem then it would have meant that what i did was in fact incomplete. Now i know that this setting is required (and then EONA too, so they won't have the problem next time).