Kayako Logo
Developers & Code Interested in customizing your Kayako products? Discuss modifications and develop your own mods with the community.

Reply
 
LinkBack Thread Tools Search this Thread Rate Thread Display Modes
  (#76) Old
Sheep Offline
Member
 
Sheep's Avatar
 
Posts: 326
Join Date: Feb 2007
Location: Lyon, France

SupportSuite
Owned License
24-04-2008, 06:43 AM

It's as simple as this:
Quote:
a;img;p;br;font;tr;blockquote;h1;h2;h3;h4;user;sta ff;pre;red;blue;ul;li;hr;b;i;u;strong;em
Put this in the admin setting mailparser "allowed tags"
then change all
PHP Code:
strip_tags($<name of the variable>,<ANYTHING WHATEVER IT IS>); 
or
PHP Code:
strip_tags($<name of the variable>); 
to
PHP Code:
strip_tags_except($<name of the variable>, $_SWIFT["settings"]["pr_allowabletags"]); 
<name of the variable> should be always "html" but if it's different don't forget to let it like the original one (change only the second parameter: the one behind the coma ",")


Antoine "Sheep" BERMON
-- I left kayako's community: do NOT contact me for job offers, thx --

Last edited by Sheep : 24-04-2008 at 07:00 AM.
   
Reply With Quote
  (#77) Old
Sjelle Offline
New Member
 
Posts: 14
Join Date: Aug 2006
Location: Belgium

eSupport
Owned License
29-05-2008, 02:14 AM

I've done all the modifications but still cannot find the staff section html display to work.

Staff is still looking at the html code, making the text really hard to read.

Any idea where I missed ???
   
Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Outgoing HTML Emails Need Staff To Code HTML in Tickets? Elite SupportSuite, eSupport and LiveResponse 7 08-01-2008 07:51 PM



Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0

Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.

Our three main products include: SupportSuite, eSupport and LiveResponse



1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46