X-Cart LoginShare Module

[kostia]

Could you please to forward me where it is. I have Esupport but I don't see any module or configuration option in Kayako Admin panel. Maybe there is just some file?

[craigbrass]

Hmm, it may be due to which version you have. It is not included with v2, only v3 and even on v3, its only in the later versions. May I suggest upgrading to the latest version or waiting until the final version is released and upgrading to that.

[kostia]

I just got the kayako a few days ago so I belive I have the latest version

[craigbrass]

Just checked the latest V3 version....Its in there all right. /includes/LoginShare/xcart.login.php.

[hooter]

Originally Posted by craigbrass

Just checked the latest V3 version....Its in there all right. /includes/LoginShare/xcart.login.php.

Hi Craig,

Saw your post over at the x-cart forums regarding the LoginShare integration with x-cart. Also visited your site and saw the seamless integration with your x-cart template.

This is an awesome feature and I so want to buy SupportSuite right now

Just wanted to ask you how hard was it getting the Kayako output to mesh with your existing x-cart template?

This LoginShare interconnector option pretty much blows any other solutions I've considered out of the water!

Thanks Craig.

[craigbrass]

The loginshare just intergrates the actual login part, I manually done the template bit.

[manolodf]

I think a great future feature for this login share is in X-Cart have the ability to know if a user has a Completed Purchase Any Order status " C " in their account. If so then you can make a new user group called Customers which have paid etc and then you can limit documentation (Downloads, Troubleshooters) only to paying customers with login/password

Another one would be to search all completed orders and have their email address be a password for the downloads and the email address is any email address with a completed order.

[Banzai]

I tried to setup the x-cart loginshare but it does not work. I have double checked the database settings that I entered and I am sure they are correct.

Is it correct that all that is needed to activate the module is to enter the settings in the x-cart loginshare menu, or do I have to enable it manually somewhere?

[craigbrass]

In the settings area where it lists the group, you must go into the default group and select "X-Cart" as the loginshre to use. Once you have done this, it should work fine.

[Banzai]

Originally Posted by craigbrass

In the settings area where it lists the group, you must go into the default group and select "X-Cart" as the loginshre to use. Once you have done this, it should work fine.

Thank you for your help, I found the menu and it basically worked.

However, as I see it the loginshare module suffers from various shortcomings:

- you can use only one loginshare module. It is either X-cart or Vbulletin or standard Supportsuite registration. If you run both x-cart and VBulletin then you cannot use both. Also you cannot register to the SupportSuite anymore. You are forced to register with X-cart.

- if you switch to x-cart loginshare then the functionality of the support software gets decreased. Let's assume a customer submits a ticket without being registered. He gets an email that contains the link to his ticket, his email address and a random password to log in and view the ticket details.
If you use the X-cart loginshare this does no longer work. Instead of mailing the x-cart user/pass the customer still gets the random password generated by Kayako which is useless and confusing because he cannot log in with it.

[craigbrass]

Hello,

Having seen how AWBS automatically logs you into Kayako when you click the "Support System" link, I thought "Why couldn't X-Cart have such an intergration". So, I developed one. To intergrate it, do the following :-

1. Install Kayako SupportWorks / eSupport.
2. Setup the LoginShare correctly by entering the database details and also setting the main template group to use the X-Cart login routine.
3. Open up ./auth.php inside your X-Cart installation and enter the following code at the VERY bottom just before the "?>" :-

// ------------------------------------------------------
// ---------------- Kayako Passover ---------------------
// ------------------------------------------------------

$kayako_URL = ""; // This should be the full URL to your Kayako installtion including index.php. For example http://www.itselixir.com/helpdesk/index.php

$kayako_passover_user_data = func_query_first("SELECT * FROM $sql_tbl[customers] WHERE login='$login' AND usertype='C' AND status='Y'");

$kayako_passover_user_password = text_decrypt($kayako_passover_user_data["password"]);

$smarty->assign("kayako_passover_user_password", $kayako_passover_user_password);
$smarty->assign("kayako_URL", $kayako_URL);

// ------------------------------------------------------
// --------------- End Kayako Passover ------------------
// ------------------------------------------------------

4. Set the $kayako_URL in the above code.
5. Open ./skin1/authbox.tpl and enter the following code just after "{capture name=menu}" at the top of the file :-

{*** Kayako Passover **}
<form method="post" action="{$kayako_URL}" name="kayako_login" target="_blank">
		<input type="hidden" name="loginemail" value="{$login}">
		<input type="hidden" name="loginpassword" value="{$kayako_passover_user_password}">
		<input type="hidden" name="_m" value="core">
		<input type="hidden" name="_a" value="login">
</form>
<TABLE border="0" cellpadding="5" cellspacing="0" width="100%">
<FORM action="{$xcart_web_dir}/include/login.php" method="post" name="loginform">
{*** End Kayako Passover **}

6. Still in auth.tpl, find "<A href="orders.php?mode=search" class="VertMenuItems">{$lng.lbl_orders_history}</A><BR>" and just below add :-

{*** Kayako Passover **}
<a href="javascript:document.kayako_login.submit()">Support System</a>
<br />
{*** End Kayako Passover **}

Anyway, enjoy! If you have any problems, just post them below and I will try to help you out.

Best Regards,
Craig Brass

[craigbrass]

Oh, forgot to mention, if you want it to open in a new window when a user clicks "Support System", leave it as it is. If you want it to open in the same window, remove " target="_blank"" from the <form> in step 5.

[christa]

Hi -
I got the leased version of Kayoka Support Suite (so it's on their severers,not the one my site is hosted on) and am trying to make the loginshare for x-cart work....but seeing that they are hosted on completely different servers (the x-cart site and the kayoko site), I'm not sure I can make it work. If anybody has some insight or step-by-step instructions on how to make this work, it would be greatly appreciated!

Thanks in advance for any replies!
-christa

[manolodf]

I have been needing a login share implementation for X-Cart 3.5.x if anyone can do one. It always sends customers an email/password that does not work when they submit a ticket via email. Please let me know if any one can help.

Maybe even making it so that x-carts username field is the email, or keep email only for support, so long as it works consistently.

[supportskins]

X-Cart has changed the way its login mechanism works. It no longer works as it did in it previous versions hence the loginshare module provided along with Kayako no longer works. I know this as we researched the issue for a client of ours. You probably might want to contact X-Cart support inquiring about the new login system or check their forums incase someone has shared the new loginshare plugin. Hope this helps.