Add Live Response Chat Now button to Webpage

[rcalderoni]

I am using this live response app on my computer and it works fine from Customer Support - Powered By Kayako SupportSuite (Live Support ONLINE when I have the live response app running and people can chat to me)

How do I get this button onto our homepage?

I went to Tools > Add HTML Button but the code it gave me a single javascript tag, is this enough? How do I apply a set of custom button images to it?

Is there more code required than just this:

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="http://keystonelearning.helpserve.com/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid= 0"></script>
<!-- End SupportSuite Javascript Code -->



Because that is all it gave me.

[BCS Comp]

Originally Posted by rcalderoni

I am using this live response app on my computer and it works fine from Customer Support - Powered By Kayako SupportSuite (Live Support ONLINE when I have the live response app running and people can chat to me)

How do I get this button onto our homepage?

I went to Tools > Add HTML Button but the code it gave me a single javascript tag, is this enough? How do I apply a set of custom button images to it?

Is there more code required than just this:

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="http://keystonelearning.helpserve.com/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid= 0"></script>
<!-- End SupportSuite Javascript Code -->



Because that is all it gave me.

According to this post here: can I move the live support logo to my website's frontpage? that's all you need.
I just tested it on my site and it works like a charm...

Bill

[craigbrass]

You need to replace the following :-
- /themes/client_default/staffonline.gif
- /themes/client_default/staffaway.gif
- /themes/client_default/staffbackin5.gif
- /themes/client_default/staffoffline.gif

[tkinin]

Originally Posted by craigbrass

You need to replace the following :-
- /themes/client_default/staffonline.gif
- /themes/client_default/staffaway.gif
- /themes/client_default/staffbackin5.gif
- /themes/client_default/staffoffline.gif

Where should I go to look for the above lines? In the XML file?

Thanks

Tkinin

[SteveLV702]

you don't look for those lines anywhere... if you want to replace the current images with your own images you would UPLOAD them over those ones.....