Different STAFF ONLINE/OFFLINE images for each department

[mblendinger]

Hello:

I can't found the way to setup different OPERATOR ONLINE/OFFLINE images for each department.

For example for TECHNICAL SUPPORT we need images like SUPPORT IS ONLINE

but for the Teachers department we need some ones like "A TEACHER IS ONLINE" (or offline)

How can we do that ?

[Jamie Edwards]

H mblendinger,

I am afraid this is not possible with the current version of SupportSuite or LiveResponse without some custom modifications.

[supportskins]

Well this is possible if you use different template groups for each of your departments.

[Jamie Edwards]

Supportskins, could you detail how you would go about having images specific to the status of a Live Chat department?

Thanks,

[mblendinger]

Yes Please, can you give me a start point ? I don't meant about different logos on the live chat window, I meant different ONLINE/OFFLINE images for each department.

I'm talking about these images:

[mblendinger]

I am afraid this is not possible with the current version of SupportSuite or LiveResponse without some custom modifications.

These custom modifications can be made by user side changing some php code, or need to be done from kayako developers ?

I know about php, just give me a start point and I will try

[mblendinger]

It would be simply for kayako to implement in future releases, I think in the staff section, with the tool used to create the different codes (text and image) the image button must have another fields when we can upload/choose the images for ONLINE/OFFLINE/AWAY/ETC, so we can create different codes with different images for each department (or different website sections).

[supportskins]

Yes I meant the online/offline images. All you need to do is create a new template group, assign the department to that template group edit the chatimage template of the newly create group voila you should have a different chat icon for this department.

[Jamie Edwards]

Something new is learnt every day! I will give this a test, and no doubt it will be included in the FAQs. Thank you for the tips, supportskins.

[supportskins]

No problem Jamie