email_staffreply template

[yopyop]

Hi,

I want to modify this template and add some text in the fieldset of the general information of the ticket:

<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[ticketdetails]}></legend><BR>
<{$language[articketid]}><{$ticket[fticketid]}><BR>
<{$language[ardepartment]}><{$ticket[department]}><BR>
<{$language[arpriority]}><font color="<{$priority[frcolorcode]}>"><{$ticket[priority]}></font><BR>
<{$language[arstatus]}><font color="<{$status[statuscolor]}>"><{$ticket[status]}></font><BR>

//My text here...
</fieldset>

I can see the text in the html mail but it doesn't appear in the fieldset but below...

How can I fix it?

Thanks!

[tom@ecentralsto]

First, are you really using this code in your template?

<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[ticketdetails]}></legend><BR>
<{$language[articketid]}><{$ticket[fticketid]}><BR>
<{$language[ardepartment]}><{$ticket[department]}><BR>
<{$language[arpriority]}><font color="<{$priority[frcolorcode]}>"><{$ticket[priority]}></font><BR>
<{$language[arstatus]}><font color="<{$status[statuscolor]}>"><{$ticket[status]}></font><BR>

//My text here...
</fieldset>

If you are then remove the "//" before the text you are adding.

Also, you might want to make a container like this for your text.

<div class="mytext">My Text goes here...</div>

Or using a table:

<table width="100%" border="0" cellspacing="0" cellpadding="0" id="mytexttable">
  <tr>
    <td class="mytext">My Text goes here...</td>
  </tr>
</table>

I have added the class so later you can style your text however you wish using the CSS in the Templates of your ADMIN.

[yopyop]

Thanks for your answer!

No I'm not using the "//" in my template!! I'm using a variable that I've added in the source code...

The strangest is that once all is OK in the html mail and the text is in the fieldset and once the text is below...

[tom@ecentralsto]

Post the code that is in the template and lets take a look.

[yopyop]

Here's my code

<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[ticketdetails]}></legend><BR>
<{$language[articketid]}><{$ticket[fticketid]}><BR>
<{$language[ardepartment]}><{$ticket[department]}><BR>
<{$language[arpriority]}><font color="<{$priority[frcolorcode]}>"><{$ticket[priority]}></font><BR>
<{$language[arstatus]}><font color="<{$status[statuscolor]}>"><{$ticket[status]}></font><BR>
<{$language[timeworked]}><{$var1}><BR>
<{$language[timebillable]}><{$var2}><BR>
</fieldset>

I've added the variables timeworked and timebillable.