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Style & Design Customizing the look and feel of your support desk? Share thoughts and request assistance here.
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(#1)
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| New Member Posts: 2 Join Date: Mar 2008 | Hosted version: Template changes not showing up? -
26-03-2008, 04:50 PM
I'm trying to customize the header in my hosted version of eSupport. I for example replaced the product.gif with my logo URL. But no changes appear, even with an F5 reload. Heck I can delete half the header template, save it, and it still displays as normal. Is there some method to rebuilding the template cache or something? Thanks  Edit: Sorry, found answer Clearing Cache on the Hosted Platform I'd delete this but you don't allow user deletions apparently. Sorry! |
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(#2)
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| Senior Member  Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India |
26-03-2008, 04:53 PM
You need to rebuild the software cache. You can do so by running the URL Code: http://yourdomain.helpserve.com/staff/index.php?_ca=rebuildcache Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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