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(#1)
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(#2)
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| Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
29-08-2007, 03:08 PM
Staff CP -> Users -> Manage Groups -> Guest allows you to specify no for each of the modules / sections. Once you do this, they will not be able to view them until they login. Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| Operations Manager |
29-08-2007, 03:16 PM
Hi there, You might be looking in the wrong place, or you might have deleted the default Guest account (which I do not think you can do). Follow these screenshots: 1) ![]() 2) ![]() 3) ![]() -------------------------------------------------------------------
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(#7)
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| Operations Manager |
29-08-2007, 03:19 PM
Can you confirm you're looking at Manage Groups under the staff control panel and not under the admin control panel? -------------------------------------------------------------------
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(#8)
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| Member Posts: 34 Join Date: Aug 2007 Location: Bulgaria SupportSuite Owned License |
29-08-2007, 03:24 PM
Yes. It appears one of my colegues has deleted them probably from mysql interface. I'm looking at /staff/index.php?_m=core&_a=manageusergroups&offset=0 |
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(#9)
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| Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
29-08-2007, 03:26 PM
I am suprised the user frontend is still working without these user groups to be honest. You will need to readd these using the "Insert Group" link. Select first type as guest and next registered. Icon Headquarters - Its Elixir - Web2Messenger |
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(#10)
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| Operations Manager |
29-08-2007, 03:26 PM
Ok, I am surprised you have it working at all! Here are the missing entries you should re-add and edit: Code: INSERT INTO `swusergroups` VALUES (1, 'Guest', 'guest', 1, 0, 0); INSERT INTO `swusergroups` VALUES (2, 'Registered', 'registered', 1, 0, 0); INSERT INTO `swusergroupsettings` VALUES (145, 1, 'perm_canviewregister', '1'); INSERT INTO `swusergroupsettings` VALUES (146, 2, 'perm_canviewregister', '1'); INSERT INTO `swusergroupsettings` VALUES (148, 1, 'perm_canviewsubmitticket', '1'); INSERT INTO `swusergroupsettings` VALUES (149, 2, 'perm_canviewsubmitticket', '1'); INSERT INTO `swusergroupsettings` VALUES (151, 1, 'perm_cansubmitticket', '1'); INSERT INTO `swusergroupsettings` VALUES (152, 2, 'perm_cansubmitticket', '1'); INSERT INTO `swusergroupsettings` VALUES (154, 1, 'perm_sendautoresp', '1'); INSERT INTO `swusergroupsettings` VALUES (155, 2, 'perm_sendautoresp', '1'); INSERT INTO `swusergroupsettings` VALUES (157, 1, 'perm_canchangepriorities', '1'); INSERT INTO `swusergroupsettings` VALUES (158, 2, 'perm_canchangepriorities', '1'); INSERT INTO `swusergroupsettings` VALUES (160, 1, 'perm_canviewknowledgebase', '1'); INSERT INTO `swusergroupsettings` VALUES (161, 2, 'perm_canviewknowledgebase', '1'); INSERT INTO `swusergroupsettings` VALUES (163, 1, 'perm_canviewdownloads', '1'); INSERT INTO `swusergroupsettings` VALUES (164, 2, 'perm_canviewdownloads', '1'); INSERT INTO `swusergroupsettings` VALUES (166, 1, 'perm_canviewtroubleshooter', '1'); INSERT INTO `swusergroupsettings` VALUES (167, 2, 'perm_canviewtroubleshooter', '1'); INSERT INTO `swusergroupsettings` VALUES (169, 1, 'perm_canviewnews', '1'); INSERT INTO `swusergroupsettings` VALUES (170, 2, 'perm_canviewnews', '1'); -------------------------------------------------------------------
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(#12)
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| Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
30-08-2007, 08:57 AM
So it is all sorted now? Icon Headquarters - Its Elixir - Web2Messenger |
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(#14)
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| Senior Member Posts: 4,986 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License |
30-08-2007, 10:53 AM
Well once you have disabled all the module links from showing, you could edit the templates to do this. Icon Headquarters - Its Elixir - Web2Messenger |
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(#15)
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| Operations Manager |
30-08-2007, 10:54 AM
I suppose it could be done with a LoginShare module... but then all your support desk users would need staff accounts - and would thus be able to login to the staff control panel. Is this what you want? -------------------------------------------------------------------
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