How to disable user editing of Ticket Status

streagle · **How to disable user editing of Ticket Status -** 05-09-2007, 01:34 PM

Ticket status is a default field of tickets, and I can't seem to find an option to make users unable to edit it. Is this possible?

craigbrass · 05-09-2007, 01:47 PM

Staff CP -> Staff -> Manage Groups -> Registered -> Set "Can Change Ticket Properties" to "No".

Siora · 05-09-2007, 01:53 PM

Keep in mind that this option only stops user's from editing the feild once they submit the ticket...they will still see the feild when submitting a ticket.

streagle · 05-09-2007, 02:06 PM

Yes, it's ok for them to see it. But the problem is, I want to restrict the editing of only this particular field, not all the ticket properties. Currently when I change this option, the user isn't able to edit priority.
We want the user to be able to edit priority, and not able to edit status.

Edit: 10x for the fast response

craigbrass · 05-09-2007, 03:16 PM

Not currently possible without editing the code. I have suggested these be seporated (editing priority and editing status) so hopefully it will be implemented in a future version. I too find it annoying these are not seporate.

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streagle Offline Member Posts: 34 Join Date: Aug 2007 Location: Bulgaria	How to disable user editing of Ticket Status - 05-09-2007, 01:34 PM Ticket status is a default field of tickets, and I can't seem to find an option to make users unable to edit it. Is this possible?

craigbrass Offline Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK	05-09-2007, 01:47 PM Staff CP -> Staff -> Manage Groups -> Registered -> Set "Can Change Ticket Properties" to "No". Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Siora Offline Member Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada	05-09-2007, 01:53 PM Keep in mind that this option only stops user's from editing the feild once they submit the ticket...they will still see the feild when submitting a ticket. Siora Solutions Inc. www.sioraIT.com

streagle Offline Member Posts: 34 Join Date: Aug 2007 Location: Bulgaria	05-09-2007, 02:06 PM Yes, it's ok for them to see it. But the problem is, I want to restrict the editing of only this particular field, not all the ticket properties. Currently when I change this option, the user isn't able to edit priority. We want the user to be able to edit priority, and not able to edit status. Edit: 10x for the fast response

craigbrass Offline Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK	05-09-2007, 03:16 PM Not currently possible without editing the code. I have suggested these be seporated (editing priority and editing status) so hopefully it will be implemented in a future version. I too find it annoying these are not seporate. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger