Kayako logo
Style & Design Customizing the look and feel of your support desk? Share thoughts and request assistance here.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
smartcard Offline
New Member
 
Posts: 18
Join Date: Jan 2006
How to make my email formats? - 02-12-2008, 08:35 AM

I have attached two email formats.

1) mine.gif - This is from my trial site, and this is the email that goes to the user when they submit a new ticket

2) others.gif - This is from some other sites they are using eSupport, and this is their format.

How can I configure my system to send emails like No 2) format?

Thank you
Attached Images
File Type: gif mine.gif (8.4 KB, 21 views)
File Type: gif others.gif (6.4 KB, 20 views)
   
Reply With Quote
  (#2) Old
smartcard Offline
New Member
 
Posts: 18
Join Date: Jan 2006
05-01-2009, 04:05 PM

Can somebody respond here please.
   
Reply With Quote
  (#3) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 5,244
Join Date: Aug 2006
Location: Mumbai, India
05-01-2009, 04:15 PM

The email you see for "others.gif" is the email format used for HTML emails in v2 version of Kayako.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!!
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#4) Old
smartcard Offline
New Member
 
Posts: 18
Join Date: Jan 2006
05-01-2009, 04:17 PM

Quote:
Originally Posted by supportskins View Post
The email you see for "others.gif" is the email format used for HTML emails in v2 version of Kayako.
Thanks for your reply. is there any way the same format can be done on the current version?
   
Reply With Quote
  (#5) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 5,244
Join Date: Aug 2006
Location: Mumbai, India
05-01-2009, 06:58 PM

Yes, we offer similar format for current version in our store whose link you can find in my signature.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!!
SupportSkins.com - http://www.supportskins.com/

Last edited by supportskins; 05-01-2009 at 06:59 PM.
   
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Make Email Work :) ScottGBlood How do I? 29 30-07-2007 12:19 PM
totally hacked off with kayako's email system netgroup SupportSuite, eSupport and LiveResponse 7 02-01-2007 05:59 AM
How to make it so that a copy of each ticket is sent to our email address one9 SupportSuite, eSupport and LiveResponse 3 25-08-2006 02:11 PM



Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2010, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.3.2


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78