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| New Member | How to move ticketdetails in email_staffreply? -
06-05-2008, 03:19 PM
Hi! I would like to put ticketdetails in the top of the email_staffreply template. But when I send a reply with my staff account, after rebuild cache off course, there is always a blank page. The reply is stored in the database but the mail is not send. And when I return to the original setting, the mail all works normally. Where is the problem? Do you know the tip to use it? What I have done wrong? Thanks, MRobin |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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