How to remove link from email_autoresponder?

[amj]

How do I remove the link and leading sentence from the email_autoresponder template?

Here's the phase (which I identified as arsubfooter):

"You can check status or reply to this ticket online at
http://www.supportpage.com/support/index.php?_m=tickets&_a=viewticket&ticketid=612"

I've tried to remove this line from the template:
<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket &ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

But then the autoresponder email does not send at all and upon diagnosis, the template email_autoresponder fails.

Sorry I don't know php code... anyone willing to help me?
Thanks!!!!
amj

[Jamie Edwards]

You only need to remove this bit:

 <{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket  &ticketid=<{$ticket[ticketid]}>

Regards,

[amj]

Success! It works great now. Thanks Jamie, you're a star!

Mahalo,
amj

[Jamie Edwards]

You are welcome, and glad you have it sorted

The reason why it broke with your original change is because you removed:

<{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

This is an IF statement, and has a start <{if ..}> - some code here and then an end if - <{/if}>.

Because you removed the start of the if statement and left the end, it created malformed code so the template parser went; "No thank you!" (in other words, a blank page ).

I am currently writing a template editing how-to, with a tutorial on how to use the template code and simple HTML. Hopefully I will be done soon.

[vijay]

Thanks thanks very much.It really works
Once again thanks a lot!

[amj]

That's great news Jamie...I'm looking forward to it!