How to word-wrap in ViewTicket?

[gigapros]

Hi,

This is about "ViewTicket" screen on the customer's side.

When there's a VERY LONG line (like a long URL) in the ticket reply, the ViewTicket screen extends much beyond the right screen edge. How can I prevent this from happening?

Here's my analysis as of now
The template for ViewTicket is located at Kayako Admin >> Template >> Manage Templates >> Tickets >> viewticket. In viewticket template, search for the line with code "$post[contents]". This is what gets displayed in "ViewTicket" screen on customer's side.

Now, how to implement a WordWrap function for the contents of "$post[contents]"? I tried the examples from the following two links for Smarty templates, but it didn't work....

Smarty
Get Smarty with PHP Templates

Please help me to implement WordWrap for "$post[contents]", and that's all I need.

Thanks in advance for the help.

[gigapros]

Anyone? Please help.