Language Variable for Custom Field?

[FrightFactor]

is it possible to use language variables for custom fields?
i have german and english language installed on my helpdesk.

For example:
i wanna display a Phone Field. In English its called PHONE, in German Telefon.
But i don't wanna name the Field on user side "PHONE / TELEFON". Isn't it possible to add a language variable and use it for custom fields?


tia

[supportskins]

Yes it might be possible. You need to add the field as a "custom" type and manually add the code in the templates using language phrases.

[FrightFactor]

Thanks i got a question regarding this. Since KAYAKOS SUPPORT isn't really helpful when it comes down to HTML CODE in the Templates. - I dont have to understand it, but okkk.

I added under custom fields a custom field (to registration: address, address2, zip, city, country & phone field). Then i added the rows with my fields to the registration template. Everything works fine.

Now i wanted to display the fields also under MY ACCOUNT, so i added the fields to myaccount template. And here's whats happening:

The fields show up
The language variable working perfect
the entered values in the fields are added to the database
BUT the entered values of the fields are not showing up in the fields itself. They are empty.

What do i have to do, to let the values also show up in the fields?

thanks in advance

[supportskins]

They are not showing up under My Account tab or in the Staff CP?

[FrightFactor]

In staff CP everything is fine, there i see the entered values.
but on customer side under MY ACCOUNT the fields are empty.

i don't know if its helping but heres my myaccount template code:

 <{displaytemplate name="header"}>
 <table width="100%"  border="0" cellspacing="0" cellpadding="0">
 <tr><td align="left" valign="top">
 <form name="myacccount" method="post" action="<{$basepath}>">
 <fieldset class="swiftfieldset">
 <legend><{$language[myaccount]}></legend>
 <table width="100%"  border="0" cellspacing="1" cellpadding="2">
   <tr>
  <td align="left" valign="top" class="row2" width="30%"><span class="smalltext"><{$language[maemail]}></span></td>
  <td width="70%"><span class="smalltext"><{$primaryemail}></span></td>
   </tr>
   <tr>
  <td width="30%" align="left" valign="top" class="row2"><span class="smalltext"><{$language[mafullname]}></span></td>
  <td width="70%"><input name="fullname" type="text" size="25" class="swifttext" value="<{$fullname}>"></td>
   </tr>
   </table>
   </fieldset>
 
    <fieldset class="swiftfieldset">
 <legend>Details</legend>
 <table width="100%"  border="0" cellspacing="1" cellpadding="2">
   <tr>
  <td width="30%" align="left" valign="top" class="row2"><span class="smalltext"><{$language[custom_address_1]}></span></td>
  <td width="70%"><input name="custom_address_1" type="text" size="25" class="swifttext" value="<{$custom_address_1}>"></td>
   </tr>
   <tr>
  <td width="30%" align="left" valign="top" class="row2"><span class="smalltext"><{$language[custom_address_2]}></span></td>
  <td width="70%"><input name="custom_address_2" type="text" size="25" class="swifttext" value="<{$custom_address_2}>"></td>
   </tr>
   <tr>
  <td width="30%" align="left" valign="top" class="row2"><span class="smalltext"><{$language[custom_zip]}></span></td>
  <td width="70%"><input name="custom_zip" type="text" size="25" class="swifttext" value="<{$custom_zip}>"></td>
   </tr>
   <tr>
  <td width="30%" align="left" valign="top" class="row2"><span class="smalltext"><{$language[custom_city]}></span></td>
  <td width="70%"><input name="custom_city" type="text" size="25" class="swifttext" value="<{$custom_city}>"></td>
   </tr>
   <tr>
  <td width="30%" align="left" valign="top" class="row2"><span class="smalltext"><{$language[custom_country]}></span></td>
  <td width="70%"><input name="custom_country" type="text" size="25" class="swifttext" value="<{$custom_country}>"></td>
   </tr>      
   <tr>
  <td width="30%" align="left" valign="top" class="row2"><span class="smalltext"><{$language[user_tel]}></span></td>
  <td width="70%"><input name="user_tel" type="text" size="25" class="swifttext" value="<{$user_tel}>"></td>
   </tr>            
   </table>
   </fieldset>
 
 <table width="100%"  border="0" cellspacing="1" cellpadding="2">
   <tr>
  <td><input name="submit" type="submit" class="bluebutton" value="<{$language[maupdate]}>">&nbsp;&nbsp;<input name="reset" type="reset" class="blubutton" value="<{$language[reset]}>"></td>
   </tr>
 </table>
 <input type="hidden" name="_m" value="core">
 <input type="hidden" name="_a" value="myaccount">
 <input type="hidden" name="step" value="1">
 </form>
 </td><td width="5"><img src="<{$themepath}>space.gif" width="5" height="1"></td></tr>
 </table>
  <{displaytemplate name="footer"}>

[supportskins]

I do not think you can display the custom fields outside the ticket module or the module to which it is assigned to. Although a Kayako developer can confirm this.

[FrightFactor]

i asked the support before i posted here, they told me that they are not supporting modification and can't help me with it.

Thats why i said previously that i don't understand it. why is a custom type field provided, when the support is refusing to look into it, when a user got a question when something isn't working.

[supportskins]

As far as I know, this is not possible. May be some else can throw some light.

[FrightFactor]

i hope so.

cause when i add a normal custom field to user registration, it automatically shows up under MY ACCOUNt including the entered value of the field.