Live response wrong image in chat window

[Snowman]

we have noticed a very weird issue going on within the chat window the guest sees

we run 4 different departments for 4 different websites each with their own template group, and different images within the templates...ie different logos

we have noticed that if a user has been on one of the sites and then goes to the second site, which can be common under our setup when they open up a live chat the first sites image is shown instead of the second sites where the chat was initiated

this appears to be as if its caching the image from the first chat when the second chat is loaded, each site has different logo image names in the chat templates and the chats are opened up on the sites with their respective department ID's

for example site 1's link would be:

http://livesales.ourdomain.com/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=1

site 2 is

http://livesales.ourdomain.com/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=2

and so on for 3 and 4

a second issue that when a proactive chat is initiated the default liveresponse.gif image displays on the yes/no popup despite us replacing that image name in each of the departments proactivechat templates

is there any way of stopping this occuring?

[craigbrass]

Are you using the groups feature to show diff images? If so, just aff &group=GROUPNAME to each one and it should solve both issues.

[Snowman]

yes each group has its own set of templates, and each set is for one department

ive added &group=groupname to the end of the link but its made no difference

Ive tested this in IE, Google Chrome and Firefox

On the default group i have an image set for the proactive chat but when the proactive chat link opens it displays the image from a different department/group despite the link being correct on the site

[SteveLV702]

well its saving cookies so if you clear cookies and go to the second site then the second site image will load instead of the first...

they used to have a variable to add to the end of the url in order to not save cookies which solved this problem you would have had people go to ?group=groupname&nosave=1 but according to Kayako staff they no longer have this... why they removed it I have no clue.

[Snowman]

Steve

thanks for the tip on this, i had a suspicion this was the case