modifying the e-mail autoresponder

[romexworld]

Hello Everyone,

I am keen on being able to modify the e-mail auto resonder so that it includes the actual content of the current message that was submitted to support in addition to the current fileds of the case number, case ID etc.

Here is how my code looks so far any additions or opinions would be gretly appreciated.

Many Thanks

------------------------
<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>
<BR>
<{$language[arintro]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[arsubfooter]}><a href="<{if $iswhmcs == false}><{$swiftpath}>index.php?_m=tickets&_a=viewt icket&ticketid=<{$ticket[ticketid]}><{else}><{$_swiftpath}>supporttickets.php<{/if}>"><{if $iswhmcs == false}><{$swiftpath}><{else}><{$_swiftpath}><{/if}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1 && $nopassworddispatch != true}>
&nbsp;<{$language[arcreds]}><BR><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{else}>
<BR>
<{/if}>
<BR><{if $newscount != 0}>
<{$language[arnewsheader]}><{$settings[general_companyname]}>:<br><br>
<{foreach key=newskey value=newsitem from=$news}>
&nbsp;&nbsp;&nbsp;<b><{$newsitem[index]}>.</b> <a href="<{if $iswhmcs == false}><{$swiftpath}>index.php<{else}><{$_swiftpat h}>announcements.php<{/if}>?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<BR>
<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,
<{$language[arintro]}>
<{$language[articketid]}><{$ticket[fticketid]}>
<{$language[arsubject]}><{$ticket[subject]}>
<{$language[ardepartment]}><{$ticket[department]}>
<{$language[arpriority]}><{$ticket[priority]}>
<{$language[arstatus]}><{$ticket[status]}>

<{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}>

[tspkiosk]

im also looking for a solution to include the message they have sent to support and include it into the autoresponder.

Did you found a solution for this?

Ruben

[supportskins]

I do not think this is currently possible.