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Style & Design Customizing the look and feel of your support desk? Share thoughts and request assistance here.
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| New Member Posts: 12 Join Date: Apr 2008 SupportSuite Owned License | modifying phone ticket window -
14-05-2008, 06:30 PM
I had added 4 custom fields to the user contact window: Institution, city, state, clientID (see below). I would like to have these fields show up in the phone ticket window, searchable by any of the criteria and autopopulate the rest of the phone ticket screens. Does anyone have a code for this or is anyone interested in writing it? We have the latest 3.20.02 stable release. PM me if you are interested in bidding this project or can help. |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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