Our Integration

AllureHost · **Our Integration -** 19-02-2007, 06:01 AM

Hello everyone!

I am just wondering if I can get some opinions on how to increase the usability of our eSupport integration. It took no time at all for me to do this, but in order to make it an excellent resource for our customers then it should be very easy to find and do things. Any suggestions? Thanks for the comments!

http://www.allurehost.com/support/

- John

2source · 06-03-2007, 02:12 PM

Hi,

Do you have any more info on exactly how you integrated this. I seem to be having issues, although I imagine that is because PHP is not really my thing.

Any help would be great though.

Thanks

Karl

supportskins · 06-03-2007, 02:22 PM

This is plainly template based customization and does not really involve any PHP knowledge. Basic idea of PHP can help you work around much faster.

UH-Matt · 07-03-2007, 12:01 AM

All looks very very cluttered... More white space would make it more usable.

**Jamie Edwards** · 07-03-2007, 12:06 AM

Hi John,

I do like your integration here - fits in well with the rest of your site.

supportskins · 07-03-2007, 07:48 AM

Quote:

Originally Posted by Jamie Edwards

Hi John,
I do like your integration here - fits in well with the rest of your site.

I agree

AllureHost · 14-03-2007, 01:43 PM

Hello, I am not sure why I wasn't being notified of replies about this, but thank you very much for the feedback.

Quote:

Originally Posted by UH-Matt

All looks very very cluttered... More white space would make it more usable.

Well, hmmm...this is normally how Supportsuite looks so I am not quite sure if this is a problem with my customization or the way Kayako laid out this software, but your suggestion is noted. I find too much white space to be wasted space...

Quote:

Originally Posted by Jamie Edwards

Hi John,

I do like your integration here - fits in well with the rest of your site.

Thank you Jamie, I appreciate the feedback here! We hope to do more in the future when I have the free time.

Quote:

Originally Posted by supportskins

I agree

Thank you once again, I appreciate all the comments and please do leave any usability feedback as well. We love to know what works and what does not.

Regards,
John

hbidad · 08-05-2007, 03:05 AM

I like it!

Can you tell us how you "squeezed" it all in for the center layout? I have tried, but always loose the login section

nadia · 18-05-2007, 05:39 AM

its great!,i just wondering how you put the whole kayako support in a border, which file u were editing?

UH-Matt · 18-05-2007, 06:15 AM

Well you just need to design a table that you like, which will go around the outside of your entire support suite, Then paste the first section of that code upto <td> into your header template. Then paste the last section of that table code from </td> into the footer template.

Brent · 18-05-2007, 06:29 AM

I like it - it looks very good in my opinion.... want some more work..

Also the tutorials are very slick..... just going away from the KB option is Kayako and doing your own thing....

nadia · 18-05-2007, 07:24 AM

Quote:

Originally Posted by UH-Matt

Well you just need to design a table that you like, which will go around the outside of your entire support suite, Then paste the first section of that code upto <td> into your header template. Then paste the last section of that table code from </td> into the footer template.

thnk you, is that mean i need to put the <td> at header.tpl and </td > at footer.tpl? the problem is I dont know which .tpl file is for the client, i mean the 1st page of support, not for admin and staff.

sorry, i am not good on explaining..

thanks for any help.

UH-Matt · 18-05-2007, 07:31 AM

In the GENERAL template, header and footer files yes.

I dont think the staff/admin templates are controlled from the admin area, so wherever you see header/footer would be the client area yes.

nadia · 18-05-2007, 08:20 AM

hi, i am so sorry for this kind of question,
I've been open and edit all the .tpl files, especially the header.tpl and footer.tpl, but it seems that i not yet found the header and footer for client, i do found for admin and staff. am i missing something?
thanks for any help.

UH-Matt · 18-05-2007, 08:25 AM

I would recommend searching the forum for help or posting a thread. This thread was to show off our integration, I dont really have time to help im afraid... sorry.

One thing though, edit your templates from the admin control panel.

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2source Offline New Member Posts: 5 Join Date: Mar 2007	06-03-2007, 02:12 PM Hi, Do you have any more info on exactly how you integrated this. I seem to be having issues, although I imagine that is because PHP is not really my thing. Any help would be great though. Thanks Karl

supportskins Online Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	06-03-2007, 02:22 PM This is plainly template based customization and does not really involve any PHP knowledge. Basic idea of PHP can help you work around much faster. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

UH-Matt Offline Member Posts: 59 Join Date: Jul 2004 Location: London, UK	07-03-2007, 12:01 AM All looks very very cluttered... More white space would make it more usable. Matt Wallis Company Director United Communications Limited www.unitedhosting.co.uk \| www.unitedhosting.com

hbidad Offline Member Posts: 74 Join Date: Aug 2005	08-05-2007, 03:05 AM I like it! Can you tell us how you "squeezed" it all in for the center layout? I have tried, but always loose the login section

nadia Offline New Member Posts: 24 Join Date: May 2007	18-05-2007, 05:39 AM its great!,i just wondering how you put the whole kayako support in a border, which file u were editing?

Brent Offline Member Posts: 124 Join Date: May 2006	18-05-2007, 06:29 AM I like it - it looks very good in my opinion.... want some more work.. Also the tutorials are very slick..... just going away from the KB option is Kayako and doing your own thing.... KillerSurf Internet Services www.killersurf.net

UH-Matt Offline Member Posts: 59 Join Date: Jul 2004 Location: London, UK	18-05-2007, 07:31 AM In the GENERAL template, header and footer files yes. I dont think the staff/admin templates are controlled from the admin area, so wherever you see header/footer would be the client area yes. Matt Wallis Company Director United Communications Limited www.unitedhosting.co.uk \| www.unitedhosting.com

nadia Offline New Member Posts: 24 Join Date: May 2007	18-05-2007, 08:20 AM hi, i am so sorry for this kind of question, I've been open and edit all the .tpl files, especially the header.tpl and footer.tpl, but it seems that i not yet found the header and footer for client, i do found for admin and staff. am i missing something? thanks for any help.

UH-Matt Offline Member Posts: 59 Join Date: Jul 2004 Location: London, UK	18-05-2007, 08:25 AM I would recommend searching the forum for help or posting a thread. This thread was to show off our integration, I dont really have time to help im afraid... sorry. One thing though, edit your templates from the admin control panel. Matt Wallis Company Director United Communications Limited www.unitedhosting.co.uk \| www.unitedhosting.com