replace the blue column

[vajjas1]

Hello,

I am trying to repalce the blue color with my site color, So i tried to change the bgcolor from the header template, am i changing the correct template?, when i hit save i get a 403 and 404 error.

<td><table width="100%"  border="0" cellspacing="0" cellpadding="0">
      <tr>
        <td height="2" bgcolor="#3894E5"><img src="<{$themepath}>space.gif" width="1" height="2"></td>
      </tr>
      <tr>
        <td height="6" bgcolor="#83BFF5"><img src="<{$themepath}>space.gif" width="1" height="6"></td>
      </tr>
      <tr>
        <td height="5" bgcolor="#C3E3FF"><img src="<{$themepath}>space.gif" width="1" height="5"></td>
      </tr>
    </table></td>

[bear]

Originally Posted by vajjas1

I am trying to repalce the blue color with my site color,

Which blue color, where?

So i tried to change the bgcolor from the header template, am i changing the correct template?, when i hit save i get a 403 and 404 error.

Which template specifically, please? Link to an image showing what colors (add arrows, if possible) if possible.
A 403 is a forbidden, and a 404 is not found. Changing a template files color should not produce either of those.

[supportskins]

Make sure you do not break any PHP code in the template when you edit it.

[bear]

Originally Posted by supportskins

Make sure you do not break any PHP code in the template when you edit it.

Of course, but that wouldn't generate either of those errors (unless they are calling files from different, restricted, parts of the server by thier edit). Not found is just that, and a 403 (forbidden) error is caused when a server configuration won't allow that file to be viewed or accessed.

If he's getting those errors, something more than changing a HEX color code is going on.

[vajjas1]

ohh duh me, i didn't mention which blue color.

https://support.kayako.com/
I was reffering to the blue color under the esupportsuite logo.

I didn't change any code other than the bgcolor rgb code, I tried to get kayako support and they said they don't support custom code changes :-(

[vajjas1]

Any help on this? :-(

[supportskins]

Remove this code from the header template and it should work

<table width="100%"  border="0" cellspacing="0" cellpadding="0">
      <tr>
        <td height="2" bgcolor="#3894E5"><img src="<{$themepath}>space.gif" width="1" height="2"></td>
      </tr>
      <tr>
        <td height="6" bgcolor="#83BFF5"><img src="<{$themepath}>space.gif" width="1" height="6"></td>
      </tr>
      <tr>
        <td height="5" bgcolor="#C3E3FF"><img src="<{$themepath}>space.gif" width="1" height="5"></td>
      </tr>
    </table>

[vajjas1]

no luck still get 404 and 403.

[supportskins]

That code is pretty much it, not sure what exactly you are editing. Copy/paste your header template.

[vajjas1]

here is the entire header template code attached, when i hit save i still get the 404 and 403, i submitted a ticket to kayako support and as usual no response yet.

[supportskins]

The template you provided is the default Kayako template. I do not see any changes made in here.

[bear]

Originally Posted by vajjas1

no luck still get 404 and 403.

I still say this is not related to the edited colors, since 403 is a forbidden error, and 404 is "not found". I suspect that what you're attempting to do is being failed because of file permissions, and the 404 is the server not finding the 404 error page to display.

Please post the exact error message you get, word for word.

[EDIT] In case you doubt this:
HTTP 403 - Wikipedia, the free encyclopedia

[vajjas1]

Hello,

That is what i am trying to say fromt he begnining, i am NOT able to save the template, when i hit save i am getting the exact bellow error. So i can't provide you with the modified template.

Forbidden

You don't have permission to access /support/admin/index.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

[supportskins]

Ah, I guess I misread the thread completely. My bad. You need to look into the suggestions posted by bear.

[bear]

Can you tell us what permissions are on the index file in your admin directory (the same one it's complaining about), please?