Kayako logo
Style & Design Customizing the look and feel of your support desk? Share thoughts and request assistance here.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
jnet Offline
Member
 
Posts: 511
Join Date: Mar 2008
side menue in support area - 02-04-2008, 02:21 PM

like the login box I want to have a side column containing my other menue
Does any body know from where I should start?

Thanks
   
Reply With Quote
  (#2) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
02-04-2008, 03:28 PM

You will need to edit the header/footer banner depending which side you wish to add the sidebar. Look for "navbar" in the template.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#3) Old
jnet Offline
Member
 
Posts: 511
Join Date: Mar 2008
03-04-2008, 03:17 PM

Thanks, I have been working on it for couple of hours but can't figure it out
I wan to put this small menue on the right side of my support desk. any body knows exactly where to put the bellow code?

Code:
<table align="right" border="0" cellpadding="0" cellspacing="0" width="161">
    <tr>
     <td>
           <img src="images/aboutustitle.gif" alt="" width="161" height="59"></td>
    </tr>
    <tr>
     <td>
           <a href="aboutus.htm">
           <img src="images/outco.gif" alt="" border="0" width="161" height="30"></a></td>
    </tr>
    <tr>
     <td>
             &nbsp;</td>
    </tr>
    <tr>
     <td>
             &nbsp;</td>
    </tr>
    <tr>
     <td></td>
    </tr>
  </table></td>
   
Reply With Quote
  (#4) Old
jnet Offline
Member
 
Posts: 511
Join Date: Mar 2008
08-04-2008, 03:15 AM

any body? I think I should put it in header but can fix it
   
Reply With Quote
  (#5) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
08-04-2008, 08:10 AM

Just add this code at the bottom half of the navbar template. That should do it.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#6) Old
jnet Offline
Member
 
Posts: 511
Join Date: Mar 2008
10-04-2008, 05:54 AM

thanks do you mean Kbnavbar template? I tried but does not work correctly.
I want my menu display right side of my knowledgebase. can you please tell me where exactly?
this is kbnavbar template.

Code:
      <tr class="borderrow1">
     <td height="1" align="left" colspan="4"><img src="<{$themepath}>space.gif" width="1" height="1"></td>
      </tr>
      <tr class="tcat">
     <td class="tcat" width="1" align="left" nowrap><img src="<{$themepath}>space.gif" width="1" height="21"></td>
     <td class="tcat" width="8" align="left" nowrap><img src="<{$themepath}>blockarrow.gif" width="8" height="8"></td>
     <td valign="middle" align="left" colspan="2">&nbsp;<span class="smalltext"><strong><font color="#FFFFFF"><{$language[kbmaincat]}></font></strong></span></td>
      </tr>
                  <tr>
                    <td bgcolor="#F5F5F5" colspan="4">
     <{foreach key=key value=item from=$kbnavcatlist}>
                      <div class="navitem" onMouseOver="javascript:this.className='navitemhover';" onMouseOut="javascript:this.className='navitem';"><img src="<{$themepath}>icon_folderyellow.gif" width="16" height="16" align="absmiddle" />&nbsp;<a href="<{$baseurl}>_m=knowledgebase&_a=view&parentcategoryid=<{$item[kbcategoryid]}>&pcid=0&nav=0"><{$item[title]}> (<{$item[totalarticles]}>)</a></div>
       <{/foreach}></td>
                  </tr>
   
Reply With Quote
  (#7) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
10-04-2008, 09:01 AM

No I meant the navbar template found under the General category.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#8) Old
jnet Offline
Member
 
Posts: 511
Join Date: Mar 2008
10-04-2008, 10:17 AM

thanks this is the navbar template
am not sure where to put it

Code:
<{if $ismodernbill == false && $ismodernbillv5 == false && $iswhmcs == false}><table width="100%"  border="0" cellspacing="0" cellpadding="0" class="tborder">
    
    <{if $_USER[loggedin] == true}>
     <!-- BEGIN MY ACCOUNT BOX -->
       <tr class="tcat">
      <td width="1" align="left"><img src="<{$themepath}>space.gif" width="1" height="21"></td>
      <td width="1" align="left"><img src="<{$themepath}>blockarrow.gif" width="8" height="8"></td>
      <td valign="middle" align="left">&nbsp;<span class="smalltext"><strong><font color="#FFFFFF"><{$language[myaccount]}></font></strong></span></td>
      <td align="right" width="130"><span class="smalltext"><font color="#FFFFFF"><a href="index.php?_m=core&_a=logout" id="white"><{$language[logout]}></a>&nbsp;</font></span></td>
       </tr>
       <tr>
      <td bgcolor="#F5F5F5" colspan="4"><table width="100%"  border="0" cellspacing="1" cellpadding="2"><tr><td align="left" valign="top">
      <span class="smalltext"><{$language[loggedinas]}><strong><{$_USER[fullname]}></strong></span>
      </td></tr></table>
      </td>
       </tr>
       <{if $tgroup[loginapi_moduleid] == 1}>
       <tr>
      <td bgcolor="#F5F5F5" colspan="4">
        <div class="navitem" onMouseOver="javascript:this.className='navitemhover';" onMouseOut="javascript:this.className='navitem';"><img src="<{$themepath}>icon_user.gif" align="absmiddle" />&nbsp;<a href="index.php?_m=core&_a=myaccount"><{$language[myaccount]}></a></div>
        <div class="navitem" onMouseOver="javascript:this.className='navitemhover';" onMouseOut="javascript:this.className='navitem';"><img src="<{$themepath}>icon_lock.gif" align="absmiddle" />&nbsp;<a href="index.php?_m=core&_a=changepassword"><{$language[changepassword]}></a></div>
        </td>
       </tr>
       <{/if}>
       <!-- END LOGIN BOX -->
    <{else}>
     <!-- BEGIN LOGIN BOX -->
       <tr class="tcat">
      <td width="1" align="left"><img src="<{$themepath}>space.gif" width="1" height="21"></td>
      <td width="1" align="left"><img src="<{$themepath}>blockarrow.gif" width="8" height="8"></td>
      <td valign="middle" align="left">&nbsp;<span class="smalltext"><strong><font color="#FFFFFF"><{$language[login]}></font></strong></span></td>
      <td align="right" width="130"><span class="smalltext"><{if $loginsharemodule != 1}>&nbsp;<{else}><a href="index.php?_m=core&_a=lostpassword" id="white"><{$language[lostpassword]}>&nbsp;</a><{/if}></span></td>
       </tr>
       <tr>
      <td bgcolor="#F5F5F5" colspan="4"><form name="loginform" action="<{$basepath}>" method="POST"><table width="100%"  border="0" cellspacing="1" cellpadding="2">
        <tr>
       <td width="46%" class="smalltext"><{if $loginsharemodule != 1}><{$language[loginusername]}><{else}><{$language[loginemail]}><{/if}></td>
       <td width="54%"><input type="text" name="loginemail" class="logintext"></td>
        </tr>
        <tr>
       <td class="smalltext"><{$language[loginpassword]}></td>
       <td><input type="password" name="loginpassword" class="loginpassword"></td>
       </tr>
        <tr>
       <td class="smalltext"><{$language[loginrememberme]}></td>
       <td><input type="checkbox" name="rememberme"></td>
        </tr>
        <tr>
       <td class="smalltext">&nbsp;</td>
       <td><input type="submit" name="Submit2" value="<{$language[login]}>" class="yellowbutton">                          </td>
        </tr>
      </table><input type="hidden" name="_m" value="core"><input type="hidden" name="_a" value="login"><input type="hidden" name="querystring" value="<{$querystring}>"></form>
      <script language="Javascript">
      document.loginform.loginemail.focus();
      </script>
      </td>
       </tr>
       <!-- END LOGIN BOX -->
      <{/if}>
      <{if $inctrnav == true}>
      <{displaytemplate name="tsnavbar"}>
      <{elseif $inckbnav == true}>
      <{displaytemplate name="kbnavbar"}>
      <{elseif $incdlnav == true}>
      <{displaytemplate name="dlnavbar"}>
      <{elseif $incnwnav == true}>
      <{displaytemplate name="nwnavbar"}>
      <{/if}>
      <tr class="borderrow1">
     <td height="1" align="left" colspan="4"><img src="<{$themepath}>space.gif" width="1" height="1"></td>
      </tr>
    <{if $cansearch == true}>
      <tr class="tcat">
     <td class="tcat" width="1" align="left" nowrap><img src="<{$themepath}>space.gif" width="1" height="21"></td>
     <td class="tcat" width="8" align="left" nowrap><img src="<{$themepath}>blockarrow.gif" width="8" height="8"></td>
     <td valign="middle" align="left" colspan="2">&nbsp;<span class="smalltext"><strong><font color="#FFFFFF"><{$language[search]}></font></strong></span></td>
      </tr>
                  <tr>
                    <td bgcolor="#F5F5F5" colspan="4"><form name="search" action="<{$basepath}>" method="POST"><table width="100%"  border="0" cellspacing="1" cellpadding="4">
                      <tr>
                        <td width="79%"><input name="searchquery" type="text" class="searchtext"></td>
                        <td width="21%"><input type="submit" name="Submit" value="<{$language[search]}>" class="yellowbutton"></td>
                      </tr>
                      <tr>
                        <td colspan="2"><select name="searchtype" class="searchselect">
                          <option value="all" selected><{$language[entiresupportsite]}></option>
        <{if $kbcansearch == true}>
                          <option value="knowledgebase"><{$language[knowledgebase]}></option><{/if}>
        <{if $dlcansearch == true}>
                          <option value="downloads"><{$language[downloads]}></option><{/if}>
        <{if $trcansearch == true}>
                          <option value="troubleshooter"><{$language[troubleshooter]}></option><{/if}>
                        </select></td>
                        </tr>
                    </table><input type="hidden" name="_m" value="core"><input type="hidden" name="_a" value="searchclient"></form></td>
                  </tr>
      <{/if}>
      <{if $innewsnav == true}>
      <{displaytemplate name="newsnavbar"}>
      <{elseif $articlenav == true}>
      <{displaytemplate name="kbarticlenavbar"}>
      <{elseif $dlitemnav == true}>
    <{displaytemplate name="dlitemnavbar"}>
      <{elseif $nwitemnav == true}>
    <{displaytemplate name="nwitemnavbar"}>
      <{/if}>
        </table>
  <{if $settings[ls_displaystatus] == 1}>
  <table width="100%"  border="0" cellspacing="0" cellpadding="3"><tr><td align="center">
  <script language="javascript" src="<{$swiftpath}>visitor/index.php?_m=livesupport&_a=htmlcode&departmentid=0&fullname=<{urlencode value=$_USER[fullname]}>&email=<{urlencode value=$_USER[primaryemail]}>"></script>
  </td></tr></table>
  <{/if}><{/if}>
   
Reply With Quote
  (#9) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
10-04-2008, 10:22 AM

Add it in the end between two if tags
Code:
<{/if}>PUT IT HERE<{/if}>



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#10) Old
jnet Offline
Member
 
Posts: 511
Join Date: Mar 2008
10-04-2008, 11:19 AM

thanks a lot it worked beautifully Now what if I want to put the code on the other side? which file should I modify does it have the same if?
   
Reply With Quote
  (#11) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
10-04-2008, 11:57 AM

What do you mean by the other side?



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#12) Old
jnet Offline
Member
 
Posts: 511
Join Date: Mar 2008
10-04-2008, 12:34 PM

I mean if I want to add the menue in the left side. I want to add two menues on both side
   
Reply With Quote
  (#13) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
10-04-2008, 03:33 PM

You will have to edit the header and the footer templates to do that. That is a bit more complicated.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#14) Old
jnet Offline
Member
 
Posts: 511
Join Date: Mar 2008
10-04-2008, 04:41 PM

Thank you very much any way. you have been very helpful.
   
Reply With Quote
  (#15) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
10-04-2008, 04:47 PM

No problem



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
Reply

Tags
menue, support

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Live support client side automatically goes to "Leave a message" bruinbear714 SupportSuite, eSupport and LiveResponse 4 08-03-2008 11:00 PM
New support statement. netFusion Comments, Questions & Feedback 15 27-08-2007 06:48 PM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46