Staff CP Template Editing

[dangovier]

Hi guys,

I am trying to change the "Last Activity" text colour, so that it shows orange after 4 hours. This is on:

/staff/index.php?_m=tickets&_a=manage

Anyone know which files I need to be editing?

I've found the below in "themes/admin_default/css.tpl", but I can't find the .php file that uses this class.

.tickettextorange
{
COLOR: #FF8C5A;
}

I'm trying to achieve:

<4 Hours = Green
>4 Hours = Orange
>24 Hours = Red

Thanks in advance.

[craigbrass]

I suggest you get something like PSPad - freeware unicode developer editor, capable handle near any syntax, e.g. HTML, PHP, XHTML, JavaScript, ASP, Perl, C and many other languages with HEX editor and multilanguage interface and then use Search -> Search / Replace in Files. This will allow you to search for tickettextorange in the files and find where it is used.

[dangovier]

Originally Posted by craigbrass

I suggest you get something like PSPad and then use Search -> Search / Replace in Files.

Annoyingly, the only files that have that text string are css.tpl and pdastyle.css. I searched with *.* for all files in the SupportSuite install.

So I guess this means it's either in one of the encrypted files or in the SQL database.

[craigbrass]

Do you have the owned or leased version? If you have leased, it is likely that it is in one of the encoded files.

[dangovier]

Owned

[craigbrass]

I have just checked and unfortunately it is referred to inside functions.php which is an encoded file.

[dangovier]

ah, damn

I take it there's no way around that?

Thanks for identifying the correct file regardless

[craigbrass]

You might be able to work around it by finding the PHP file for the ticket list and then coding it there and using another style.

Other than that, no. Kayako won't release the source of that file. I would be interested to see them moving more stuff OUTSIDE that file however to stop issues like this happening.

[John Haugeland]

I would be interested to see them moving more stuff OUTSIDE that file however to stop issues like this happening.

I've been pushing for the same thing.

[craigbrass]

Ah, glad to know we have somebody pushing on the inside too!

[dangovier]

Cool

I can understand and support keeping core code encrypted, but anything directly affecting the look and feel of the GUI should be hackable :P

[craigbrass]

I think the original reason may of been so you can't just remove the functions.php file and it still work but with all the other stuff in there, a lot of it can be moved outside.

[John Haugeland]

Originally Posted by dangovier

Cool

I can understand and support keeping core code encrypted, but anything directly affecting the look and feel of the GUI should be hackable :P

Very nearly everything is. This is an oversight.