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Style & Design Customizing the look and feel of your support desk? Share thoughts and request assistance here.
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(#1)
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| New Member Posts: 1 Join Date: Dec 2007 | Turning widgets on/off in certain template groups -
21-12-2007, 12:01 AM
Happy Holidays all! We're using the hosted version and I have created several template groups. I am trying to see if there is a way to only show certain widgets on specific template groups. For example, Company 1 has the Knowledgebase on their client interface, while Company 2 does not. Or Company 3 is paying an additional fee for LiveSupport but Company 4 is not so it should not appear on their client interface. In General Settings I can turn the various widgets on and off but it is for ALL templates. I've looked hi and low for settings within the individual templates but haven't come across them. Any suggestions? Thanks. |
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(#2)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
21-12-2007, 11:01 AM
You can set this by editing the Widgets.php file however it is not possible for you as you are on Kayako's hosted solution where you do not have access to the software source code. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 50 Join Date: Nov 2007 | 
22-12-2007, 04:32 PM
Surely this is a MUST for a future Upgrade to Kayako, for hosted Users to be able to control. Wouldn't a lot of (hosted) Users find this useful/necessary? . |
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(#4)
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| Operations Manager  Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom |
22-12-2007, 04:39 PM
It hasn't been suggested yet, so I created the thread: http://forums.kayako.com/f118/system...922/#post68083 -------------------------------------------------------------------
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| on or off, template, turning, widgets |
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