Request Department options translated

[Dynadata]

Hi,

90% of my customers are Dutch so the default language is.....Dutch.
I've added new departments with a Dutch name, so it not "General" but "Algemeen" now.

Now comes the problem, when I change my language from Dutch to English the department selections of course stay in Dutch.
I don't want to change the names of my departments to English.

Is there any work arround?

[supportskins]

When you change the language in Kayako, the software will only translate the interface in the desired language and not the software data. A work around for this would be using template groups where you have different template groups for english and dutch data.

[Dynadata]

So how would it look like then?

You'll have 2 templates:
- default-english
- default-dutch

You'll have 2 languages:
- english
- dutch

The default template in my situation would be "default-dutch".
Which will have the "dutch" language as default.
But what it someone currently have the "default-dutch" template and he/she selects the "english" language.
That will only change the language and not the template.

So how do you do that?

[supportskins]

You can modify the drop down menu for languages by editing the footer template.

[Dynadata]

Yes but when you change the language it won't change the template. So that's the problem.
Anyway, I solved it on the following way:

I have 3 departments:
- General
- Sales
- Service

I have 2 templates:
- English
- Dutch

I have 2 groups:
- English
- Dutch

Now I made a 4th department "Algemeen" (which means "General").
By the "Template Group" of that department I assigned it to a template "Dutch".
The other 3 departments (General, Sales and Service) I assigned to the template "English".
Those 2 templates are connected with 2 groups, English and Dutch.
The english users will be in the English group and the dutch user will be in the Dutch group.

I know this might seems like a weird way but this seems like the only way at the moment.
Unless anyone knows a better way?

[supportskins]

Create 2 template groups:
1) English
2) Dutch

Assign english departments and set english language as default for the English template group

Assign dutch departments and set dutch language as default for the Dutch template group

Edit the footer template for both the template groups linking Dutch language option in the english template group to index.php?group=dutch while English language option in the dutch template group to index.php?group=english

HTH

[Dynadata]

I get what you mean but I'm not sure how to do that.
I made an english template with his own departments, priorities and group but now I need to edit the footer.
This is the foreach lus with the option value of the language:

<{foreach key=key value=item from=$languagelist}>
  <option value='<{$item[languageid]}>'<{if $item[languagecode] eq $languagecode}> selected<{/if}>><{$item[title]}></option>
<{/foreach}>

How should the "new" option value look like?

[rvgulik]

Originally Posted by supportskins

Create 2 template groups:
1) English
2) Dutch

Assign english departments and set english language as default for the English template group

Assign dutch departments and set dutch language as default for the Dutch template group

Edit the footer template for both the template groups linking Dutch language option in the english template group to index.php?group=dutch while English language option in the dutch template group to index.php?group=english

HTH

Where exactly do i put this code and how should it look?

[rvgulik]

Originally Posted by Dynadata

I get what you mean but I'm not sure how to do that.
I made an english template with his own departments, priorities and group but now I need to edit the footer.
This is the foreach lus with the option value of the language:

<{foreach key=key value=item from=$languagelist}>
  <option value='<{$item[languageid]}>'<{if $item[languagecode] eq $languagecode}> selected<{/if}>><{$item[title]}></option>
<{/foreach}>

How should the "new" option value look like?

Did you already solved this?

[acapaolo]

what is the code for the footer file?

[supportskins]

Which code are you referring to?