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Language Packs & Translation Discuss, request and share language packs for Kayako products.
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(#1)
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| New Member Posts: 1 Join Date: Nov 2005 | German and other languages special charateres howto -
16-11-2005, 09:54 AM
Hallo zusammen Ich versuchs einfach einmal auf Deutsch da mein English nicht sehr gut ist. Ich habe sehr grosse Probeleme um meine Texte (Umlaute) richtig anzeigen zu lassen und der Support kann auch nicht wirklich helfen. Hat jemand erfahrung darin. Bin froh um jeden Tipp. |
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(#2)
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| New Member Posts: 12 Join Date: Nov 2005 Location: Vienna, Austria |
17-11-2005, 12:52 PM
Quote:
für die deutschen Umlaute ist es wichtig das man UTF-8 abschaltet, und zwar an 3 verschiedenen Stellen: 1) Admin CP > Languages > Manage Languages > Edit 2) Admin CP > Languages > Manage Phrases > "charset" phrase 3) locale/en-us/en-us.php file, Suche nach 'charset' => 'UTF-8' an den erwähnten Stellen sollte man UTF-8 gegen ISO-8859-1 austauschen, ich hab das gemacht und seit dem keine Probleme mehr mit Umlauten. ACHTUNG: 3.) geht nur bei der owned-variante Es gibt dann noch ein paar kleinere Probleme die aber mit dem Build 026 behoben werden, das solltest du also nach möglichkeit einen Update machen. | |
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(#3)
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| New Member Posts: 3 Join Date: Dec 2005 | Umlaute im Chat -
05-12-2005, 09:43 PM
Hi! Ich habe gelesen, dass Umlaute in Chats problematisch sein sollen. @adolleschal: Funktioniert das bei Dir mit Deinen Modifikationen oder nutzt Du nur ESupport ohne Chat? Beste Grüße Frank |
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(#4)
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| New Member Posts: 12 Join Date: Nov 2005 Location: Vienna, Austria |
07-12-2005, 08:48 AM
bei mir funktioniert auch der chat mit umlauten problemlos. man muss nur die von mir erwähnten einstellungen machen... |
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(#5)
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| New Member Posts: 1 Join Date: Jan 2006 |
16-01-2006, 02:33 PM
Hi! Ich habe das alles soweit geändert dennoch zeigt er mir kryptische Zeichen an... Egal ob ich nu ISO 8859-1 oder 8859-15 nehme... Wenn ich aber hergehe und in den Phrases Html-Umlaute verwende werden sie einwandfrei angezeigt... Hat noch jemand das Problem? |
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(#6)
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| New Member Posts: 14 Join Date: Dec 2005 |
31-01-2006, 10:31 AM
Ich denke die Punkte muss ich nicht nochmal in Deutsch übersetzen ... We have "umlauts" displayed properly now. 1. Make sure mysql is using charset "latin1" (v4.1) 2. Make sure the php.ini is using charset "iso-8859-1". 3. Make sure you edit the <supportsuite>/locale/en-us.php and change all first 3 "UTF-8" to "iso-8859-1". 4. Go to the Admin CP and check the language phrases. Look for "UTF-8" and change to "iso-8859-1" (approx. on page 7,25,65). 5. Stop/start all involved services (mysql/apache/apache2). I might write a proper howto. Just want to leave a short note here. Cheers, Marvin (3.00.33 CVS) P.S. Man erzeilt auch andere Ergebnisse, sobald man im Browser! auch die "Ansicht > Charset" ändert. Also bei uns ist ISO-8859-1 standard. |
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(#7)
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| Member Posts: 552 Join Date: May 2003 Location: Denmark |
11-03-2006, 01:11 PM
Followed the steps for getting my Danish charateres to work. making this a sticky so that other people easily can find this guide. |
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(#8)
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| Chief Executive Officer  Posts: 2,827 Join Date: May 2003 |
13-03-2006, 04:32 PM
Quote:
 Regards, Varun Shoor -------------------------------------------------------------------
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(#9)
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| Member Posts: 552 Join Date: May 2003 Location: Denmark |
30-01-2007, 07:41 AM
Nice that this sticky is still here. Had forgotten how to do this. |
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(#10)
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| Member Posts: 62 Join Date: Feb 2006 |
21-04-2008, 06:35 PM
just to push this up again :-) is it still true that the best thing one can do is to change from UTF-8 to ISO-8859-1 at the mentioned paces? I've seen that UTF 8 does work, the only problem is the stuuf already in the database. Is there any way to change the content of the database? Andre |
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(#11)
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| New Member Posts: 6 Join Date: Apr 2008 Owned License |
27-04-2008, 09:39 AM
Of course you can change the database stuff, if you have access to it. I do have the following problem: When I search for a contact named "Björn whatever" Kayako won't find him - in the Database it says "Björn whatever".. But if I change the "ö" to "ö" then it shows that damn square we all know  I also set the encoding to ISO from UTF, but it's not working. The point is, I think, that the stuff is not written to the DB correctly. What shall I do? |
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(#12)
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| New Member Posts: 14 Join Date: Dec 2005 |
28-04-2008, 08:44 AM
Quote:
In your search you will have to type "Bj*rn" . Use a "*" to substitute the special character. Generally the search in Support suite does suck a lot. I never really find what I need and using the "Advanced Search" is not better either. | |
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(#13)
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| New Member Posts: 6 Join Date: Apr 2008 Owned License |
28-04-2008, 08:46 AM
Bj*rn is not working, any other suggestions? |
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