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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member  Posts: 23 Join Date: Apr 2008 |  User activation e-Mail resists -
28-04-2008, 03:52 PM
Hello, I have used a recent package find here to translate in French my eSupport. All work good, except the the user activation e-mail. I enable the Manual Staff Verification. That's work good too but the e-mail is in english. I don't understand where is the problem. All phrases and all the client interface are in French, but just this email is in english. Do you know what is the reason? Thank you, have a good afternon. MRobin |
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(#2)
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| Senior Member  Posts: 3,681 Join Date: Aug 2006 Location: Mumbai, India |
28-04-2008, 05:15 PM
Which version of Kayako are you using? I believe there is a bug reported for this issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 23 Join Date: Apr 2008 |
29-04-2008, 07:43 AM
I use the 3.20.02. I find this : Kayako Bug Tracker - Viewing Issue #345 - Registration Mail in wrong and unknown language That indicates this bug is fix into the 3.20.03 version but in the members area, only the 3.20.02 is available. I have to wait the next version... Thank you! |
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(#4)
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| Senior Member Posts: 5,552 Join Date: Jun 2005 Location: Cumbria, UK |
29-04-2008, 09:36 AM
/includes/functions_users.php is the only file changed in this bug fix. One option would be to download the latest package (go Builds and download the top one either in IonCube or Zend format depending on which you are using) and replace this single file. I have checked and no other changes to this file have happened since the previous version but please remember to backup the existing file and also this is done at your own risk. Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| New Member Posts: 23 Join Date: Apr 2008 |
29-04-2008, 10:06 AM
That didn't change nothing :s |
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(#6)
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| Senior Member Posts: 5,552 Join Date: Jun 2005 Location: Cumbria, UK |
29-04-2008, 10:43 AM
I suggest you submit a ticket then. If that hasn't fixed it, the bug hasn't been fixed. Icon Headquarters - Its Elixir - Web2Messenger |
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(#7)
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| New Member Posts: 23 Join Date: Apr 2008 |
29-04-2008, 11:51 AM
Ok, I will do that. Thanks, have a good day! |
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(#8)
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| Senior Member Posts: 3,681 Join Date: Aug 2006 Location: Mumbai, India |
29-04-2008, 08:41 PM
I just got a notification email that this bug has been reopened so I guess this yet needs to be fixed. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#9)
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| Senior Member Posts: 5,552 Join Date: Jun 2005 Location: Cumbria, UK |
30-04-2008, 08:13 AM
Nice one. Hopefully it will get fixed in the next build, then. Icon Headquarters - Its Elixir - Web2Messenger |
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