Free Add a dropdown "Tools" menu to the top right menu in eSupport

[richm]

I wanted a "Tools" menu so staff could reach commonly used web apps via a menu in eSupport. See the screen shot attached for the end result. The links in the dropdown menu are set to open in a new page.

From the "total hacks out of left field department"

<disclaimer>

1. I am not a coder nor a developer, total hack here
2. I make no guarantee or warranty that this will work for you
3. If it breaks your installation don't say I didn't warn you (see #1)
4. I don't support this, your on your own. (see #1)

</disclaimer>

I borrowed code from the nifty www.dynamicdrive.com website to accomplish this.

If someone with developer skills or from Kayako could review how I have injected this into the .tpl file and ensure what I have done is ok, that would be nice. (If there is a better way to do this, please let us know)


Backup this file before you begin!
\esupport\themes\admin_default\cpheader.tpl

So on with this then,

In this file:
\esupport\themes\admin_default\cpheader.tpl

Right above the closing </head> tag

I inserted:

<style type="text/css">

#dropmenudiv{
position:absolute;
border:1px solid black;
border-bottom-width: 0;
font:normal 12px Verdana;
line-height:18px;
z-index:100;
}

#dropmenudiv a{
width: 100%;
display: block;
text-indent: 3px;
border-bottom: 1px solid black;
padding: 1px 0;
text-decoration: none;

}

#dropmenudiv a:hover{ /*hover background color*/
background-color: white;
}

</style>

<script type="text/javascript">

/***********************************************
* AnyLink Drop Down Menu- © Dynamic Drive (www.dynamicdrive.com)
* This notice MUST stay intact for legal use
* Visit http://www.dynamicdrive.com/ for full source code
***********************************************/



//Contents for menu 1, and so on
var menu1=new Array()
menu1[0]='<a href="http://knowledebase.ourdomain.com" target="_blank">iKB</a>'                                                   
menu1[1]='<a href="http://10.1.27.59/index.php" target="_blank">FTP Server</a>'                                      
menu1[2]='<a href="http://base.ourdomain.com:411/Login.aspx" target="_blank">baseline</a>'                                   
menu1[3]='<a href="http://www.webex.com" target="_blank">Webex</a>'

		
var menuwidth='165px' //default menu width
var menubgcolor='white'  //menu bgcolor
var disappeardelay=250  //menu disappear speed onMouseout (in miliseconds)
var hidemenu_onclick="yes" //hide menu when user clicks within menu?

/////No further editting needed

var ie4=document.all
var ns6=document.getElementById&&!document.all

if (ie4||ns6)
document.write('<div id="dropmenudiv" style="visibility:hidden;width:'+menuwidth+';background-color:'+menubgcolor+'" onMouseover="clearhidemenu()" onMouseout="dynamichide(event)"></div>')

function getposOffset(what, offsettype){
var totaloffset=(offsettype=="left")? what.offsetLeft : what.offsetTop;
var parentEl=what.offsetParent;
while (parentEl!=null){
totaloffset=(offsettype=="left")? totaloffset+parentEl.offsetLeft : totaloffset+parentEl.offsetTop;
parentEl=parentEl.offsetParent;
}
return totaloffset;
}


function showhide(obj, e, visible, hidden, menuwidth){
if (ie4||ns6)
dropmenuobj.style.left=dropmenuobj.style.top="-500px"
if (menuwidth!=""){
dropmenuobj.widthobj=dropmenuobj.style
dropmenuobj.widthobj.width=menuwidth
}
if (e.type=="click" && obj.visibility==hidden || e.type=="mouseover")
obj.visibility=visible
else if (e.type=="click")
obj.visibility=hidden
}

function iecompattest(){
return (document.compatMode && document.compatMode!="BackCompat")? document.documentElement : document.body
}

function clearbrowseredge(obj, whichedge){
var edgeoffset=0
if (whichedge=="rightedge"){
var windowedge=ie4 && !window.opera? iecompattest().scrollLeft+iecompattest().clientWidth-15 : window.pageXOffset+window.innerWidth-15
dropmenuobj.contentmeasure=dropmenuobj.offsetWidth
if (windowedge-dropmenuobj.x < dropmenuobj.contentmeasure)
edgeoffset=dropmenuobj.contentmeasure-obj.offsetWidth
}
else{
var topedge=ie4 && !window.opera? iecompattest().scrollTop : window.pageYOffset
var windowedge=ie4 && !window.opera? iecompattest().scrollTop+iecompattest().clientHeight-15 : window.pageYOffset+window.innerHeight-18
dropmenuobj.contentmeasure=dropmenuobj.offsetHeight
if (windowedge-dropmenuobj.y < dropmenuobj.contentmeasure){ //move up?
edgeoffset=dropmenuobj.contentmeasure+obj.offsetHeight
if ((dropmenuobj.y-topedge)<dropmenuobj.contentmeasure) //up no good either?
edgeoffset=dropmenuobj.y+obj.offsetHeight-topedge
}
}
return edgeoffset
}

function populatemenu(what){
if (ie4||ns6)
dropmenuobj.innerHTML=what.join("")
}


function dropdownmenu(obj, e, menucontents, menuwidth){
if (window.event) event.cancelBubble=true
else if (e.stopPropagation) e.stopPropagation()
clearhidemenu()
dropmenuobj=document.getElementById? document.getElementById("dropmenudiv") : dropmenudiv
populatemenu(menucontents)

if (ie4||ns6){
showhide(dropmenuobj.style, e, "visible", "hidden", menuwidth)
dropmenuobj.x=getposOffset(obj, "left")
dropmenuobj.y=getposOffset(obj, "top")
dropmenuobj.style.left=dropmenuobj.x-clearbrowseredge(obj, "rightedge")+"px"
dropmenuobj.style.top=dropmenuobj.y-clearbrowseredge(obj, "bottomedge")+obj.offsetHeight+"px"
}

return clickreturnvalue()
}

function clickreturnvalue(){
if (ie4||ns6) return false
else return true
}

function contains_ns6(a, b) {
while (b.parentNode)
if ((b = b.parentNode) == a)
return true;
return false;
}

function dynamichide(e){
if (ie4&&!dropmenuobj.contains(e.toElement))
delayhidemenu()
else if (ns6&&e.currentTarget!= e.relatedTarget&& !contains_ns6(e.currentTarget, e.relatedTarget))
delayhidemenu()
}

function hidemenu(e){
if (typeof dropmenuobj!="undefined"){
if (ie4||ns6)
dropmenuobj.style.visibility="hidden"
}
}

function delayhidemenu(){
if (ie4||ns6)
delayhide=setTimeout("hidemenu()",disappeardelay)
}

function clearhidemenu(){
if (typeof delayhide!="undefined")
clearTimeout(delayhide)
}

if (hidemenu_onclick=="yes")
document.onclick=hidemenu

</script>

Maintaining/adding links on the menu should be straightforward, as all you have to do is go to the

//Contents for menu 1, and so on

section noted above and add/edit them.


Further down in the .tpl file, in this section:

<tr>
    <td align="right" valign="bottom"><span class="smalltext"><font color="#333333"><{$language[loggedinas]}><{$staffname}> | <a href="<{$swiftpath}>index.php" title="<{$language[clientarea]}>" target="_blank"><{$language[clientarea]}></a><{if $area eq "admin"}> | <a href="<{$swiftpath}>staff/index.php" title="<{$language[staffcp]}>" target="_blank"><{$language[staffcp]}></a><{elseif $area eq "staff"}> | 
<a href="default2.htm" onClick="return dropdownmenu(this, event, menu1, '200px')" onMouseout="delayhidemenu()">Tools</a> <{/if}></font> | <a href="<{if $area eq "admin"}><{$swiftpath}>admin/index.php?_ca=logout<{else}><{$swiftpath}>staff/index.php?_ca=logout<{/if}>" id="blue" title="<{$language[logout]}>"><strong><{$language[logout]}></strong></a>&nbsp; </span></td>
  </tr>

I added another vertical bar "|" as a seperator, and the following to create the link (in blue above to make it easier to find and repeated below)


| <a href="default2.htm" onClick="return dropdownmenu(this, event, menu1, '200px')" onMouseout="delayhidemenu()">Tools</a>


Regards,

Rich

[Siora]

Sweet, just implemented this. Great work, I love it.

[OutHOST]

hmm, it dont work for me, using esupport cvs build

[Siora]

Can you define how it "didn't work"?

[OutHOST]

i copied the code in as stated, modified the variables, ie the links to be made and saved it and then uploaded it to the site, when i go into the staff side there is no tools link there and it doesnt have anywhere on it that it could possibly be, i deleted the contents of the cache folder, but still nothing, tested on safari and ff

[OutHOST]

just double checked there on IE and still the same

[craigbrass]

Did you try holding down Control and pressing F5 to do a hard refresh?

[OutHOST]

no, but i did clear my local cache, have tried it on 2 machines now, my laptop at home that i used to make the change and a terminal in the shopping centre, and its been tried on 3 diff browsers, the first thing i did was make sure it wasnt a cache issue, will have another look at it later on when i get back home,

[Siora]

I also did this when I did this mod, maybe that will help:

Remove Admin CP link from Staff CP

[OutHOST]

Originally Posted by Siora

I also did this when I did this mod, maybe that will help:

Remove Admin CP link from Staff CP

tried but didnt work

[OutHOST]

ok, so i tried again with a fresh file, maybe its the cvs build that im using thats not compatible

[bimmer]

Tried it also without any luck.

Can somebody supply me the file so I can test with it.

Thanks,
Eric

[mopa]

I cannot seem to get it working either.

Update:
I forgot to put this in:
| <a href="default2.htm" onClick="return dropdownmenu(this, event, menu1, '200px')" onMouseout="delayhidemenu()">Tools</a>
For some funny reason that did the trick.... doh ;o)

[bimmer]

I had aleready that code in the file and no luck.

Eric

[VineHosting.com]

Thank you very much for this -
Works like a charm.

Especially nice to have backlinks to the WHMCS system we have running.

:-)

Great stuff - thanks for helping the community.