Free Add staff assigned information to ticket footer

[Mahesh Slaria]

Hi,

To add Staff Assigned in ticket replies, you have to do some modifications in code:

1. Add code:

$_ticket["staff"] = $_SWIFT["staffcache"][$_ticket["ownerstaffid"]]["fullname"];

Below

$_ticket = $this->ticket;

and

$template->assign("staff", $_SWIFT["staffcache"][$_ticket["ownerstaffid"]]);

below

$template->assign("ticket", $_ticket);

In function "loadTemplateVariables" listed in "functions_ticketmain.php"

2. Add language phrase with code : "arstaff" and value : "Staff Assigned" from Admin CP -> Languages -> Manage Phrases -> Add phrase.

3. Now modify email_staffreply template and add <{$language[arstaff]}><{$ticket[staff]}> as below

<{$language[ticketdetails]}>
===================
<{$language[articketid]}><{$ticket[fticketid]}>
<{$language[ardepartment]}><{$ticket[department]}>
<{$language[arpriority]}><{$ticket[priority]}>
<{$language[arstatus]}><{$ticket[status]}>
<{$language[arstaff]}><{$ticket[staff]}>
<{/if}>

I suppose this will fulfill your requirement .

Thanks.

Regards,

[Siora]

Does anyone have screen shots of this? Is the staff assigned in the email or in the ticket view?

[Chris Boulton]

It shows it in the reply email - I'm assuming something similar to the following:

Assigned staff member: Chris Boulton

Essentially just so people know which staff member the ticket is assigned to.

[Siora]

Originally Posted by Chris Boulton

It shows it in the reply email - I'm assuming something similar to the following:

Assigned staff member: Chris Boulton

Essentially just so people know which staff member the ticket is assigned to.

Hmmm...I guess this is good for some but not good for others. I for one would not want my clients knowing who is looking at their issue since this could open up the opportunity to email/call them directly.

But a good mod nonetheless.