Free Attach Files and Assign Tasks to your Ticket Module

[Andrew Scott]

Here are some more good news for Kayako customers! Holbi Kayako Development Department created its OWN Attachments and Assignments module.
With this modules you can: Attach any documents (invoices, descriptions), screenshots and other files to a ticket
and
assign additional staff tasks to a ticket.
This modules are free. You just need to enter to our page and order this modification, our staff will contact you with the instructions and files that you need to use to install this module.

Waiting for your orders

Best regards,

Andrew, Holbi

[Andrew Scott]

If you want to check how this module works please visit this link:

http : // clients.holbi.co.uk / kforjommla / staff (Please remove spaces)

Information to login:

Username: admin

Password: 111111

And then go to tickets and open a ticket (if you want you can create new one) or use the one that I have already created.
And you will see 2 new tabs Assignments and Attachments.

If you found bugs, please email me to kayako[at]holbi.co.uk

Best regards,

Andrew, Holbi

[Sjelle]

Hi Andrew,

This looks a lot like the attachments&assignments module Softair used to sell before going down.

Is it a tweaked version or brand new ?

[Andrew Scott]

Hi! Thanks for this comment. Indeed the module looks like one developed by SA in the past. But ours is a brand new one, created by our team of Kayako developers from scratch. We know what Kayako users might need, and since Softair is gone now - we decided to build our own module for the Kayako community. In fact we have more modules being developed right now. We will be announcing those in the nearest future!

Andrew, Holbi

[unlock]

I want to post my feedback for anyone considering using Holbi and/or these addons.

Firstly the addons are great, and add a lot of value, they were very easy to setup and just worked the first time.

Holbi answered all my questions very quickly and when I suggested a change, they did it and emailed me the file within a few hours, and followed up to ensure I was satisfied.

I would recommend their service to anyone considering customising Kayako.

[Andrew Scott]

Thank you Ryan, it was a pleasure working with you on this project! I am hoping more Kayako users will find our modules and services of use.

[Manhandle]

I cant get intot he demo with the above PW.

Can this module AUTO assign tasks as well?

[Siora]

How about uploading an attachment to a user's record?

[Andrew Scott]

Originally Posted by Manhandle

I cant get intot he demo with the above PW.

Can this module AUTO assign tasks as well?

Hi Manhandle,

Some one has change the password to admin, I´m really sorry. From now you can enter to the admin without any problems using 111111 password.

What do you mean AUTO assing tasks, please explain.

Andrew, Holbi

[Andrew Scott]

Originally Posted by Siora

How about uploading an attachment to a user's record?

Hi Siora,
Thank you for your idea, I sent it to my development department, they will review your request.

Thank you once again,

Andrew, Holbi

[Manhandle]

Hey there, been working with Alex.. (Sonny here) installing the product.

Very helpful and fast replies!!

Getting an error when creating a new assignment.
There was a problem sending email to ...

Once installed,

I am curious as to its pratical functions. After setting up an assignment, I do not see any changes in how the ticket is assigned, or if any tasks were created from the ticket. Is'nt that the intention of this Module?

Auto creation of tasks was an idea of sending specially formatted emails to supportsuite which then creates tasks instead of tickets, from the title and body of the email and assigns it to the corresponding and department.

Thanks for the help and look forward to seeing additional modules

[Andrew Scott]

Hi Sonny,

Thank you for your ideas and comments. We will gather all feedback and incorporate it into our further development, so I think next month we will have this module updated.

Andrew, Holbi

[mopa]

When trying to download an attached file I get this error from the test site mentioned above in #2:

Notice: Use of undefined constant KAYAKO_CONFIG_PATH - assumed 'KAYAKO_CONFIG_PATH' in /var/www/vhosts/holbi.co.uk/subdomains/clients/httpdocs/kforjommla/modifications/attachments/download_file.php on line 4

Warning: require_once(../config/config.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/vhosts/holbi.co.uk/subdomains/clients/httpdocs/kforjommla/modifications/attachments/download_file.php on line 6

Fatal error: require_once() [function.require]: Failed opening required '../config/config.php' (include_path='.:') in /var/www/vhosts/holbi.co.uk/subdomains/clients/httpdocs/kforjommla/modifications/attachments/download_file.php on line 6

[Andrew Scott]

Originally Posted by mopa

When trying to download an attached file I get this error from the test site mentioned above in #2:

Notice: Use of undefined constant KAYAKO_CONFIG_PATH - assumed 'KAYAKO_CONFIG_PATH' in /var/www/vhosts/holbi.co.uk/subdomains/clients/httpdocs/kforjommla/modifications/attachments/download_file.php on line 4

Warning: require_once(../config/config.php) [function.require-once]: failed to open stream: No such file or directory in /var/www/vhosts/holbi.co.uk/subdomains/clients/httpdocs/kforjommla/modifications/attachments/download_file.php on line 6

Fatal error: require_once() [function.require]: Failed opening required '../config/config.php' (include_path='.:') in /var/www/vhosts/holbi.co.uk/subdomains/clients/httpdocs/kforjommla/modifications/attachments/download_file.php on line 6

In the installation manual you can find these lines:
_kayako_root_/modifications/attachments/download_file.php
Line 4, please change to the path to your Kayako configuration file

Please configure path to Kayako's configuration file.

Andrew, Holbi