Attachments for Ticket Notes (Free modification)

[Dewak]

Dewak is a software development company created by a team of Software Engineers and graphic designers with more than 2 years of experience customizing, re-coding, and providing support for Kayako Support Suite and eSupport for clients all around the world.

We just released another modification that allows Support Suite and eSupport Staff users to attach single or multiple files to a ticket note. Staff users can later download the attachments or delete them with a simple click.

We would like to share this modification with all the Kayako community and offer it to you for free!

Check out the screenshots and if you are interested please click here to visit our website Products section for more information on how to obtain this free modification.

[craigbrass]

Kayako really should give people like you access to their Version Control server to implement these useful features into Kayako.

Once again, another good modification, nice one Andres!

[Dewak]

Craig we feel flattered! Thanks a lot for such nice comments =)
The good news is we are developing more stuff (free and non-free) and we will post it really soon.

We will keep you updated!.

[Siora]

Originally Posted by Dewak

Craig we feel flattered! Thanks a lot for such nice comments =)
The good news is we are developing more stuff (free and non-free) and we will post it really soon.

We will keep you updated!.

Are you by any chance developing a payperticket module?

[Dewak]

We noticed that Kayako users are really in need for this module and that there are two available products (Support Mods and Soft Air) advertised on the forums, unfortunately seems that some of them are still under development/testing.
This module is not currently being developed by Dewak but we will surely do it in the near future since we are aware of this good opportunity.

Best

[Siora]

You will make a lot of money with it cause there are many on this forum that need it.

[craigbrass]

Siora: You said in the other thread Tesha is fixing it up didn't you? How come your asking about somebody else developing it?

[supportskins]

I guess he just got tired of waiting

[craigbrass]

He only posted that yesterday though after I posted interest in taking over development of it...

[Siora]

Originally Posted by craigbrass

He only posted that yesterday though after I posted interest in taking over development of it...

Thats what she said to me and also said that she would have it installed on my system by Wednesday or else she would email...neither happened.

I'm just looking for a working module so I can launch - I have now delayed launch for over 6 months.

If you can buy it off of her then great, I'm behind you 100% (wouldn't mind even investing in the buy-out) however my gut feeling was that she wouldn't sell.

[craigbrass]

I have contacted her via messenger and help desk ticket but without reply yet. I have also just tried calling her but it went through to voicemail after just 3 rings.

[Siora]

Yup...same experience I've had so not sure what to expect.

[craigbrass]

Well it definatly is not a way to run a business. I defended her a lot initially saying to give her a chance but it has got to the stage where there are people wanting the product but unable to get it months on...

[Siora]

This is an excellent mod and easy to implement.

Just be careful when adding both mods that Dewak created as they both use one file so you will have to merge the two files rather then over write them.

Dewak, you may want to consider providing a merged file to anyone that requests both mods.

[Dewak]

Hi Mehul, thanks for the positive feedback. We are planning to offer a bundle package with the free modifications to make the installation easier for unexperienced users. We will update you as soon as we release it.

Thanks!