Free Autologon mod. (free download here)

jc11 · **Autologon mod. (free download here) -** 19-10-2006, 06:54 PM

Soft Air http://softairltda.com is a software development company with over 2.5 years customizing and re-coding Support Suite, we have developed a modification called AUTOLOGON. that we would like to offer to all Support Suite users for free.

Please check it out and if interested download this modification at the indicated URL.

This FREE modification will allow users to land at their Support Suite/eSupport account by clicking the autologon URL sent by this mod.

Download here:

http://www.softairltda.com/index.php...ask=view&id=40

**Digital Mayhem** · 19-10-2006, 07:02 PM

cool but no install directions :'(

jc11 · 19-10-2006, 07:04 PM

Please clear cache and check again, instructions are up.

Thanks Steve

**Digital Mayhem** · 19-10-2006, 07:34 PM

okay installed the mod and tested it and I went into the staff area and responded to the ticket but on the client side the email I got didn't even have a link in it just shows:

test
----------------------------------
Thank You,
Steve

Ticket Details
Ticket ID: WPL-329508
Department: Support Department
Priority: Medium
Status: Awaiting Reply From Customer

jc11 · 19-10-2006, 07:36 PM

Steve, thanks for this report, we are checking and we will post an answer asap

Best,

Racked Hosting · 19-10-2006, 08:28 PM

wow, thanks a lot. Works great!!

Just wondering if we can make it secure by including the unique ticket id as well.

jc11 · 19-10-2006, 08:30 PM

You are welcome, visit our kayako products site at http://kayako.softairltda.com for more free downloads.

Best,

jamesM · 20-10-2006, 12:50 AM

Now only if it would work with Active Directory :-)

Thats the only problem I have with the product there is a bug when a users log a support ticket from a email account in the A/D the password is created in the database is not there A/D password and when they try and login with the current auto login patch it will fail as the passwords do not match could more info here showthread.php?t=5645 not sure if you patch would work with us AD users.

msmartinwsx · 22-10-2006, 04:50 AM

Does this work with modernbill plugin?

caitlyntw · 25-10-2006, 01:42 AM

So many people have asked for autologin, why isn't this being included in the newest build?

jc11 · 25-10-2006, 01:14 PM

Unfortunately, this autologin does not work with modernbill or LDAP plugins.

Best,

Mikie · 28-10-2006, 03:33 AM

Quote:

Originally Posted by caitlyntw

So many people have asked for autologin, why isn't this being included in the newest build?

Good question. They dont want too? When was the last time they included something you wanted?

Saltan · 01-11-2006, 01:31 PM

Is there any way to include userpasswordtxt value from swusers table in staff_replay message ?

jc11 · 01-11-2006, 02:32 PM

Saltan,

Please download autologon updated, we added the variable 'userpasswordtxt' that you need.

http://www.softairltda.com/kayako

AndyW · 01-11-2006, 04:01 PM

Quote:

Originally Posted by jc11

Saltan,

Please download autologon updated, we added the variable 'userpasswordtxt' that you need.

http://www.softairltda.com/kayako

Though the variable is added in template, the value is not pulled by autologin.php when the link is clicked in staff reply.

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Digital Mayhem Offline Community Moderator Posts: 871 Join Date: May 2005 Location: Henderson, Nevada	19-10-2006, 07:02 PM cool but no install directions :'( Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

jc11 Offline Member Posts: 274 Join Date: Aug 2003	19-10-2006, 07:04 PM Please clear cache and check again, instructions are up. Thanks Steve JC Soft Air Ltd Software Development 1.954.889.7769 Toll free 1.888.502.6461 Clients toll free 1.877.SOFT.AIR UK Toll free 0.800.883.0769 www.softairltda.com Live Office Status: http://office.softairltda.com Headquarters: http://headquarters.softairltda.com Staff: http://staff.softairltda.com

Racked Hosting Offline Member Posts: 346 Join Date: Mar 2006 Location: Manipal	19-10-2006, 08:28 PM wow, thanks a lot. Works great!! Just wondering if we can make it secure by including the unique ticket id as well. Swaroop Hegde Director, Racked Hosting LLC

msmartinwsx Offline Member Posts: 78 Join Date: Jul 2003	22-10-2006, 04:50 AM Does this work with modernbill plugin?

caitlyntw Offline Member Posts: 99 Join Date: Jul 2006	25-10-2006, 01:42 AM So many people have asked for autologin, why isn't this being included in the newest build?

Saltan Offline New Member Posts: 2 Join Date: Jul 2006	01-11-2006, 01:31 PM Is there any way to include userpasswordtxt value from swusers table in staff_replay message ?