Free Autologon mod. (free download here)

[danx]

Hi,

how can we create a link to the main page of the user's support center?

Regards,
Daniel

Originally Posted by jc11

Soft Air http://softairltda.com is a software development company with over 2.5 years customizing and re-coding Support Suite, we have developed a modification called AUTOLOGON. that we would like to offer to all Support Suite users for free.

Please check it out and if interested download this modification at the indicated URL.

This FREE modification will allow users to land at their Support Suite/eSupport account by clicking the autologon URL sent by this mod.

Download here:

http://www.softairltda.com/index.php...ask=view&id=40

Website dont work? is your site down?

[jc11]

I checked and the link is OK, please try again.

Best,

[MarcelC]

I had to reinstall autologon because of esupport upgrade to v3.10.02.

In the email there is no space/brake between the text and the link.
And the link is not clickable, You have to copy/paste it in the browser.

Do you know how to change both.

[jc11]

Hi Marcel, please send us an email regarding this to jrodriguez [AT] softairltda [DOT] com

Best,

[Mikie]

This modification does not work with 3.10.02

The link in the users ticket is;

http://domain.com/support/autologon.php?loginemail=submissions@test.com&loginpassword=d2a03c895e32453b974ed589165b0316&swiftpath=http://domain.com/support/&ticketid=1383

And the error is;

ERROR: You do not have enough permissions to access this page. Please log in by entering your Email Address and Password.

[Mikie]

** Bump **

[Racked Hosting]

Originally Posted by Mikie

** Bump **

Just email JC.

[Siora]

Does this mod mask the user's password? What happens if you do not want to display the user's password in any emails however you want them to be able to auto login from the link. Does this mod do this?

Currently I have turned off the setting where a user's ID and password is sent to them in the new ticket autoresponder because I do not want passwords to be sent via email so if the password is visible within the link this would not work.

[jc11]

Unfortunately this is the way this modification works, Kayako used to do the same on version 2 and they discontinued for security sake, however, we receive several requests from clients that are not that overly concern about this and we came up with this mod.

Best,

[Siora]

Originally Posted by jc11

Unfortunately this is the way this modification works, Kayako used to do the same on version 2 and they discontinued for security sake, however, we receive several requests from clients that are not that overly concern about this and we came up with this mod.

Best,

Thanks JC.

[jc11]

No problem

Best,

[reDDevil]

I found the following problem with autologon.mod:
If ticket is non exist anymore a blank page open when I click autologon link from email I suppose that some information that ticket is not found should be shown to user but not just a blank page.

[Racked Hosting]

Originally Posted by reDDevil

I found the following problem with autologon.mod:
If ticket is non exist anymore blank page open when I click autologon link from email I suppose that some information that ticket is not found should be shown to user but not just blank page.

Check the template. You must have made a mistake somewhere.

[Siora]

I just verified that if the ticket is deleted you DO get a blank page.