Autologon mod. (free download here)

[Siora]

Originally Posted by Matthew

Possibly, possibly... But it sure doesn't hurt to see if anyone else on this big forum is using the mod and has discovered a simple solution for the problem, does it?

No it doesn't, I think Craig was simply informing you of what he's noticed regarding SoftAir since your post was directed at SoftAir and not the general public of this forum.

[Matthew]

Let's spend the rest of this thread splitting hairs, shall we Siora? Goodness knows there's never quite enough of it on the Kayako forums.

Would anyone else like an answer to my question? Does anyone else use this mod and have an issue with CC and BCC recipients?

[Dewak]

Matthew I have been using this module for a long time and unfortunately the CC and BCC recipients will always receive the URL with the password.

What you can do is to recode the modification and send the password md5 hashed on the link, modify the login code and authenticate directly with md5. This way BCC and CC recipients will still receive the link but they won't be able to see the unencripted password.

Best

[Siora]

Originally Posted by Matthew

Let's spend the rest of this thread splitting hairs, shall we Siora? Goodness knows there's never quite enough of it on the Kayako forums.

LOL....We're hear to help and have helped many however sometimes a little clarification is needed when on occasion we read posts that seem sarcastic and unwarranted.

[Matthew]

Originally Posted by Dewak

What you can do is to recode the modification and send the password md5 hashed on the link, modify the login code and authenticate directly with md5. This way BCC and CC recipients will still receive the link but they won't be able to see the unencripted password.

Thanks for you help Andres. I confess the coding of that is slightly beyond me. Can you give a hint as to how it is done? Or would you be willing to post the code for the autologin.php and the bit that needs to go into the ticket reply template?

If only there was a boolean like $hasCCRecipients that could be checked in an IF statement when the email is generated...

[Dewak]

Originally Posted by Matthew

If only there was a boolean like $hasCCRecipients that could be checked in an IF statement when the email is generated...

Matthew I think your idea is better, let me check how to do it and I'll paste the code when I figure it out.

[spoon]

I installed the autologon files which I acquired from the Softair site. I am running 3.20.02 of supportsuite. I have checked all the right files are in the right places.

BUT

I get the link for autologon in the autoresponder e-mail, but not in the staff reply. Can anyone tell me how to fix this.

Thanks

Nick

[supportskins]

Did you edit the email_staffreply template as well?

[spoon]

Hello,

Yes I did. Here is the code I used

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$contentshtml}>
<BR><BR>
<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[ticketdetails]}></legend><BR>
<{$language[articketid]}><{$ticket[fticketid]}><BR>
<{$language[ardepartment]}><{$ticket[department]}><BR>
<{$language[arpriority]}><font color="<{$priority[frcolorcode]}>"><{$ticket[priority]}></font><BR>
<{$language[arstatus]}><font color="<{$status[statuscolor]}>"><{$ticket[status]}></font><BR>
<{$language[arsubfooter]}><a href="<{$swiftpath}>autologon.php?loginemail=<{$ti cket[email]}>&ticketid=<{$ticket[ticketid]}>&loginpassword=<{$user[userpasswordtxt]}>&swiftpath=<{$swiftpath}>">Hello<{$swiftpath}></a><BR>
</fieldset>
</font><{else}><{$contentstext}>
<{$language[ticketdetails]}>
===================
<{$language[articketid]}><{$ticket[fticketid]}>
<{$language[ardepartment]}><{$ticket[department]}>
<{$language[arpriority]}><{$ticket[priority]}>
<{$language[arstatus]}><{$ticket[status]}>
<{$language[arsubfooter]}><{$swiftpath}>autologon.php?loginemail=<{$ticke t[email]}>&loginpassword=<{$user[userpasswordtxt]}>&ticketid=<{$ticket[ticketid]}>&swiftpath=<{$swiftpath}>
<{/if}>

[supportskins]

The mod may not be working with the latest build. You need to confirm it from SoftAir

[Siora]

Originally Posted by supportskins

The mod may not be working with the latest build. You need to confirm it from SoftAir

Good luck getting a hold of someone there.

[Matthew]

Originally Posted by Dewak

Matthew I think your idea is better, let me check how to do it and I'll paste the code when I figure it out.

Still wondering if this is possible with a bit of hackety-hack.

[Racked Hosting]

The mod still works for me. I am on the stable build.

[Matthew]

Originally Posted by Racked Hosting

The mod still works for me. I am on the stable build.

Yes, it still works. What we've been talking about is how to prevent the password from being sent in the link in cleartext. Coding an MD5 hash is beyond me, frankly, so I'm wondering if anyone out there has coded the solution already and wouldn't mind sharing.

[pol67]

The modification does not work in the version 3.20.02.
See here: Submit ticket - syntax error