Free Client Ticket List Mods (new & revisited) - Page 2 - Kayako

despiria · 03:16 AM

Will this work for esupport 3.11.01????

Thank you, looks like a great addition I've been after for some time now.

Matthew · 23-10-2008, 04:23 PM

Quote:

Originally Posted by despiria

Will this work for esupport 3.11.01????

Thank you, looks like a great addition I've been after for some time now.

It should work, but I wouldn't try anything unless you've had a bit of code experience. You risk breaking things. At least you can restore templates if you mess them up. Backup your files.

NoFate · 23-10-2008, 07:05 PM

there is something strange...

When i am logged in with a user and i do a search i get MORE results then when i am not logged in....

I created a link from another portal site to search in this support suite.

Here is the code :

so i enter

www.blabla.com/supportsuite/navision?id=12345

code :

<?php
$myvar1=$HTTP_GET_VARS["id"];
?>
<html>
<body onLoad="document.navision.submit()">
<form name="navision" action="search.php" method="post" onsubmit="new Ajax.Updater('search_results','search.php',
{asynchronous:true,evalScripts:true,parameters:For m.serialize(this)});return false;">

<script src="/javascripts/prototype.js" type="text/javascript"></script>
<script src="/javascripts/effects.js" type="text/javascript"></script>
<script src="/javascripts/controls.js" type="text/javascript"></script>
<table width="100%" border="0" cellspacing="1" cellpadding="4">
<tr>
<td width="79%"><input name="s_query" type="hidden" class="searchtext"
value="<? echo $myvar1; ?>" ></td>
<td width="21%"><input type="submit" name="Submit" value="" ></td>
</tr>
<tr>
<td colspan="2"><select name="searchfield" class="searchselect">
<option value="subject"></option>

</select></td>
</tr>
</table>
</form>
<div id="search_results"></div>
</body></html>

NoFate · 23-10-2008, 07:10 PM

an example

so i enter www.blabla.com/supportsuite/navision?id=11888

when i am already logged (same open browser) in into support suite i get :

not logged in , new browser :

so not logged in = less hits...

any ideas?

despiria · 24-10-2008, 01:43 AM

Quote:

Originally Posted by Matthew

It should work, but I wouldn't try anything unless you've had a bit of code experience. You risk breaking things. At least you can restore templates if you mess them up. Backup your files.

Thanks for the headup!!! much appreciated

Will let you know how i go!

Matthew · 24-10-2008, 09:14 AM

NoFate, if you've installed correctly then you should not even have the ability to search when a user is not logged on. The search box shouldn't even be appearing.

You know, now that we've got this cool mod, and the status filter is working, and managers are restricted to their own groups... we also need two more things:

An indicator (in the navbar, in the account area?) to show a persons status as a manager
a way for managers to tick a box to only show their own tickets. Or the other way around: default to show only the manager's tickets, but show all tickets in the group once a box is ticked.

Who will step forward...?

judgepg · 24-10-2008, 11:08 AM

Quote:

Originally Posted by Matthew

NoFate, if you've installed correctly then you should not even have the ability to search when a user is not logged on. The search box shouldn't even be appearing.

You know, now that we've got this cool mod, and the status filter is working, and managers are restricted to their own groups... we also need two more things:

An indicator (in the navbar, in the account area?) to show a persons status as a manager
a way for managers to tick a box to only show their own tickets. Or the other way around: default to show only the manager's tickets, but show all tickets in the group once a box is ticked.

Who will step forward...?

Good ideas. I would like to add a third point here:

3. Search criteria highlighting in tickets. Searching on keywords not only brings up the tickets, but actually highlights those keywords in the ticket.

NoFate · 24-10-2008, 06:16 PM

Quote:

Originally Posted by Matthew

NoFate, if you've installed correctly then you should not even have the ability to search when a user is not logged on. The search box shouldn't even be appearing.

Matthew, thats why i reacreate the form in another .php file.

its working but it just doesnt list all items, any clue?

NoFate · 08:21 AM

Matthew , a different approach.

With this link you can directly login to the website :

hxxp://server.com/index.php?_m=core&_a=login&loginemail=user@site.co m&loginpassword=54321

Is it possible to add an attribute like &search=....

http://server.com/index.php?_m=core&_a=login&loginemail=user@site.co m&loginpassword=54321&search=blabla

So that string is already in the textfield so you only have to push on the button "search". it would make this application nice if you link it from another webapplication...

myonforcepro · 08:12 PM

A question: I see this has within the hierarchy a modules/tickets/client_tickets.php file, but within the instructions also included, it says nothing regarding this file. I did another modification to this file which was a complete overwrite. Is this file necessary to the function of the mod, and if so, can you perhaps include what changes were made so I can 'hack' it into the file?

joshuah · **bug -** 07-11-2008, 12:46 AM

hello there, i have installed the most recent version of this one...

the problem iam experiencing is when i use the search and use the word 'hello' under message details.. it brings up tickets which do not belong to the user...

the error message is displayed when i click on that ticket it returns in the search:

Fatal error: ERROR: You do not have access to this ticket. in C:\wamp\www\modules\tickets\client_tickets.php on line 229

keyguru · 11-11-2008, 05:56 PM

Quote:

Originally Posted by Hawkwing

Hi. testing this at my testserver and I found out that the ticket id search doesnt work properly. I have sequential (1,2,3....) but when I search for 4 i get the random id (OOI-280731 (0 replies) Is there anything I can do in the code to correct this?

I can confirm it. I have modified the search.php code by replacing `ticketmaskid` with 'ticketid' which solved the issue. Please note, I am not a programmer, I just intuitively made this adjustment and it worked. It would be great if somebody with programming knowledge can confirm this adjustment.

Joost Sanders · 14-11-2008, 03:02 PM

This modification looks really nice (although it should already have been a part of the SupportSuite of course).
I will try and see how it works with a customized client interface.

VineHosting.com · **3.40.01 --> will this mod work? -** 23-12-2008, 01:00 AM

Matthew -

The latest version has been released just today
Dec 22nd 2008.

I am interested in knowing if anyone has tested this on 3.40.x
Sadly - i don't want to take down an already working desk to test this

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despiria Offline New Member Posts: 3 Join Date: Sep 2008	23-10-2008, 02:54 AM Will this work for esupport 3.11.01???? Thank you, looks like a great addition I've been after for some time now. Last edited by despiria; 23-10-2008 at 03:16 AM..

NoFate Offline New Member Posts: 14 Join Date: Oct 2008	23-10-2008, 07:10 PM an example so i enter www.blabla.com/supportsuite/navision?id=11888 when i am already logged (same open browser) in into support suite i get : not logged in , new browser : so not logged in = less hits... any ideas?

Joost Sanders Offline Member Posts: 64 Join Date: Nov 2008 Location: Eindhoven, Netherlands	14-11-2008, 03:02 PM This modification looks really nice (although it should already have been a part of the SupportSuite of course). I will try and see how it works with a customized client interface. --- Joost Sanders CARE Internet Services Netherlands Kayako Consultancy & Services http://www.care.nl

VineHosting.com Offline New Member Posts: 22 Join Date: Oct 2005	3.40.01 --> will this mod work? - 23-12-2008, 01:00 AM Matthew - The latest version has been released just today Dec 22nd 2008. I am interested in knowing if anyone has tested this on 3.40.x Sadly - i don't want to take down an already working desk to test this Hosting for Christian Ministries @ VineHosting