Create links in ticket emails that auto login and go to the ticket

[reDDevil]

I am really sorry, but does anyone have any ideas about my problem with autologin described in this post:
Create links in ticket emails that auto login and go to the ticket

[MarcelC]

Originally Posted by tm2000

I think your missing a tag or bracket.. This is our entire template.. Copy and Paste all of this and see what happens:

<p><{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2">Hello,</font></p>
<p><font face="Verdana, Arial, Helvetica" size="2"><{$language[arintro]}><BR>
  <BR>
  &nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
  &nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
  &nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
  &nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
  &nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
  <BR>
<a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>&u_email=<{ urlencode value=$ticket[email]}>&u_passwd=<{urlencode value=$user[userpasswordtxt] }>&u_login=1&group=<{$ticket[tgroup]}>"> <{$language[arsubfooter]}> </a>
<{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>  <BR>
<BR><BR>
<{/if}>
  <BR>
  <{if $newscount != 0}>
  <{foreach key=newskey value=newsitem from=$news}>
  <b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
  <{/foreach}>
  <BR>
  <{/if}>
  <{$language[arfooter]}><BR>
  <BR>
  <{$settings[general_companyname]}><{if $queuesignature != ""}><BR>
  <{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,
  <{$language[arintro]}>
  
  <{$language[articketid]}><{$ticket[fticketid]}>
  <{$language[arsubject]}><{$ticket[subject]}>
  <{$language[ardepartment]}><{$ticket[department]}>
  <{$language[arpriority]}><{$ticket[priority]}>
  <{$language[arstatus]}><{$ticket[status]}>
  
  <{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
  
  <{$language[aremail]}><{$ticket[email]}>
  <{$language[arpassword]}><{$user[userpasswordtxt]}>
  <{/if}>
  
  <{if $newscount != 0}>
  <{foreach key=newskey value=newsitem from=$news}>
  <{$newsitem[index]}>. <{$newsitem[subject]}>
  <{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>
  
  <{/foreach}>
  
  <{/if}>
  <{$language[arfooter]}>
  
  <{$settings[general_companyname]}><{if $queuesignature != ""}>
  <{$queuesignature}><{/if}><{/if}></p>

This is stupid, but I can´t figure out how to place an extra line (no text) between the link to the ticket and the news items. I thought an simple extra BR tag would help.

In the autoresponder email I get:

You can click here to see the status of our reply to this Ticket online.
1. News item 1.
2. News item 2.
3. News item 3.

Need some help please.

[papillon]

Try 2 BRs ... a single break line won't give you an extra line, it'll just take you to the next line.

[ppc]

Originally Posted by ericpj

I seem to be having trouble getting this to work with new random email addresses sending requests in.

Is there a way to get the system to generate a password for the new email address and send that in the reply?

I have the Settings -> User Registration -> Send Password in Auto Responder Message ... set to Yes

any ideas?

Thanks!

can somone explain what this post means, what do you mean by new random eamil addresses sending requssts in?

[smh]

Insert this in modules/tickets/functions_ticketmain.php in line 1116:
$this->loadUserTemplateVariables();

Then autologin in replies will work as well.

[Jemrada]

I been having trouble with my modernbill intergration. So for a quick fix I would like to make it where it will pull the login info to a link inside modernbill and when they click the link in the menu of modernbill it will auto login to the support system.

Any ideas?

[Adam12]

*bump*

Any ideas on getting this working with the new version of Kayako?

From,
Adam

[tm2000]

Has anyone tried this with 3.10? We have it working with 3.00.90 and haven't had a chance to play with it..

[hbouma]

Before I go and try to apply this patch, anyone try it yet on the latest stable release?

Hal

[Matthew]

I'm sure somebody has got this to work with v3.11.01. Please share!

[nicmar]

Hello, I'm trying out the trial (3.20.02) and this was a feature i was really missing. Other support systems seem to have this.

I couldn't really find the exact line the original poster referred to, but the line shall look like this:

<{$language[arsubfooter]}><{if $iswhmcs == false}><{$swiftpath}>index.php<{else}><{$_swiftpat h}>viewticket.php<{/if}>?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>&u_email=<{ urlencode value=$ticket[email]}>&u_passwd=<{urlencode value=$user[userpasswordtxt] }>&u_login=1<{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

Note that it's not the first time "arsubfooter" appears, but the second.

It works, but when the user clicks the link he gets an error (for a very short period) saying that "Access denied to this page" or similar. I have it in swedish, so i'm not sure what the original text is.

Very nice customization features.
I think we will probably buy this program, just have to test it a little more.

To the programmers, it would be much better if this was a setting somewhere, but I guess you heard this since 2006 if I look at the forums

Good night, hope someone could use this!

[Matthew]

I just use the SoftAir mod now. But unfortunately the user password is sent in cleartext. This is a problem when the ticket includes CCs to others, as the password is discernible.