Free Direct Login (Dewak Free Modification)

[Dewak]

Dewak is a software development company created by a team of Software Engineers and graphic designers with more than 2 years of experience customizing, re-coding, and providing support for Kayako Support Suite and eSupport for clients all around the world.

Our latest release is a modification called DirectLogin. This modification allows end users to access their Support Center account with a single click.
When an end user submits a ticket or a staff user replies to a ticket, the notification email that the user receives has a link that will automatically login the user and display the ticket on the Support Center. With this modification you don’t have to send your users the password on every
email notification, the password will be on the link and encrypted to increase security. The DirectLogin link is sent to the end users on the new ticket and ticket reply email alerts.

We would like to share this modification with all the Kayako community and offer it to you for free!

Check the screenshots and if you are interested please click here to visit our website Products section for more information on how to obtain this free modification.

[Siora]

Nice work...email sent.

[Matthew]

Andres, I'm so glad you guys are offering this, and now I can happily take it off my Kayako wish-list!

[jnet]

email sent!

[craigbrass]

Looking good Andres

[Thijs]

Nice to see this indeed.

While I liked the old Softair version also for download, why do we need to email for this when it's free ?

[craigbrass]

Many companies do this to get your details on file so they can send you a newsletter, etc on their paid products.

[Thijs]

Originally Posted by craigbrass

Many companies do this to get your details on file so they can send you a newsletter, etc on their paid products.

I wouldn't comment on that one, but I think most of us don't like spam.

A download page where you can select if you want a newsletter yes or no would be more in place ?

[rl421403]

email sent.

[Dewak]

Hi everyone, thanks for such nice comments. We have received dozens of emails requesting this mod, we are really happy to share this modification with the Kayako community.

We don't use our client's email address for sending spam or other "evil" purposes. We ask clients to send a simple email to request the module because we like to establish direct and personal contact with clients, know their companies, the origin country, their business and create a network of contact worldwide etc. As you see our main purpose is to know our clients.

[ozace]

Excellent - email sent - no reply received yet - I assume this may happen soon ?

Also are the mods un encrypted - I want to make sure i can use them with an awbs login share so may have to tweak :-)

cheers

Jim

[Dewak]

Excellent - email sent - no reply received yet - I assume this may happen soon ?

Hi Jim, we haven't received any email from you yet, I double checked the email logs, junk folder and still nothing. Can you please send an email to andres at dewak dot com.
Looking forward to hearing from you =)

[ozace]

Originally Posted by Dewak

Hi Jim, we haven't received any email from you yet, I double checked the email logs, junk folder and still nothing. Can you please send an email to andres at dewak dot com.
Looking forward to hearing from you =)

Hi Andres ,

already sent one to yourself - no reply and have received a bounce message from info at dewak.com - dont know what is happening

Will try again now - sent

Jim

[Dewak]

Thanks Jim,

We haven't reported any issues with our email today. If you still have problems contacting us, get to me via msn, Skype, phone call or send me a PM with your email so I can send you the modification. Looking forward to hearing from you.

Best Regards

[Thijs]

As I requested someone to PM me about the mods, which doesn't seem to be allowed and as seen as illegal (Old FREE SoftAir Mods), I would ask Andres here in public if he is able to release the old modules in their latest versions as they were on the SoftAir website.

The reason why I ask this is because it's nice to have for learning and knowledge about developing mods for own usage against the Kayako system, not for sales or redistributing.

I don't see anything illegal about this post at all