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(#1)
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| Member Posts: 38 Join Date: Jul 2007 | Directing Departments to Certain Email -
08-01-2008, 01:25 AM
I would like to the ability for someone to select a "Check Box" or something that says they come in from a certain reseller and all those tickets be sent to a particular support staff or email. For example, I have a reseller called "keycore" and any of his clients place a ticket in I want them flagged as his tickets and send an email to him or assigned to his staff memember. So, on the ticket I guess I need a check box that says "Keycore Client Check Here" or something like that...then when they submit a ticket it would go to his support email address and assigned to his staff member... Anyone have a clue? |
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(#2)
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| Senior Member  Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India |
08-01-2008, 08:18 AM
Is this for tickets created from the Support Center web interface or from an external form which lies somewhere on your server? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 38 Join Date: Jul 2007 |
08-01-2008, 06:10 PM
This would be from the normal support ticket interface... |
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(#4)
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| Member Posts: 568 Join Date: Mar 2008 |
25-06-2008, 05:44 PM
Make one department for him and he will be in charge and in your settings you can do so? Have you tried? |
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| departments, directing |
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