Free Due date entry on client ticket submit form

ysert · **Due date entry on client ticket submit form -** 06-06-2008, 05:20 PM

I'd like to add "Due Date" field that already exist in ticket fields:

next to priority field in General Information box or
below subject box in message details section

I believe it'll go in the submitticket code but I could not figure out exactly what and where to add the code.

Anyone did this before?

Thanks,

YSERT

Dewak · 06-06-2008, 08:49 PM

Hi,

Do you expect so set the Due Date manually? or just show a predefined Due Date?
You need to modify the php code for this section and the smarty templates.

If you wish you can PM me and I can give you more information.

ysert · 27-06-2008, 08:48 PM

Thanks. I just get back to this issue after some other projects. The due date will be entered manually since we'll use this for internal tracking and there is not preset period. I just saw the add-on/modification code at your web site and e-mailed you top request the code. I believe that will serve the purpose.

Thanks,

ysert

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ysert Offline New Member Posts: 16 Join Date: May 2008 Location: Virginia, USA	Due date entry on client ticket submit form - 06-06-2008, 05:20 PM I'd like to add "Due Date" field that already exist in ticket fields: next to priority field in General Information box or below subject box in message details section I believe it'll go in the submitticket code but I could not figure out exactly what and where to add the code. Anyone did this before? Thanks, YSERT

ysert Offline New Member Posts: 16 Join Date: May 2008 Location: Virginia, USA	27-06-2008, 08:48 PM Thanks. I just get back to this issue after some other projects. The due date will be entered manually since we'll use this for internal tracking and there is not preset period. I just saw the add-on/modification code at your web site and e-mailed you top request the code. I believe that will serve the purpose. Thanks, ysert