eSupport Report v1.5 Now Available

[netarus]

Hi All,

I have updated our open source Kayako eSupport report to v1.5. It can be downloaded from http://www.netarus.com/scripts/ (along with a bunch of other open source utilities).

Description: This script generates a report based on the queue selected from
Kayako eSupport v3.0. It will work with both SupportSuite and eSupport. This script only displays open, hold and closed statuses because those are the default. Feel free to edit as you see fit.

Changes in this release:
- Improved the look and feel of the interface by using the native stylesheets available from Kayako.
- Enclosed screenshot of esupport_report_screen1.jpg. This is what you should see if the report is functioning properly.
- Added the ability to filter the number of results.
- Ability to display either the ticket mask id or the ticket's sequential id number.

Comments are appreciated. Please contact us through the website at http://www.netarus.com/ps for any customization requests.

Best Regards,

Chris

[craigbrass]

Nice work Chris! Thanks for sharing!

[joshuah]

this is very nice, can someone help me generate / put together a report which will give a single figure displaying how many tickets have been replied to in the following display order

Name: 12 tickets
name2: 135 tickets

[joshuah]

bump