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(#1)
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| New Member Posts: 23 Join Date: May 2006 Location: Sydney, Australia | Fixed: Ticket processing "no processing" changes menu format -
19-10-2007, 01:08 PM
Some of our emails have heavy formatting in as are sent in Rich Text using Word as the editor in Outlook. When mails are parsed and displayed with "strip tags" (admin>templates>tickets>processing) the posts are displayed with incorrect formatting and lots of extra style information. When we change to "no processing" (not recommended but we have NO external emails parsed) it displays the posts fine in staff view but because of the style settings in each one the menu at the top and left are messed up. Not a major problem but VERY messy to work with. I have done the following to "fix" this issue - it will undoubtedly add a little more processing as i am calling the esupport style tags for each post displayed but it is VERY MUCH worth it. Change ticket processing to "no processing" The below line was inserted into the file .\modules\tickets\staff_viewtickets.php after line 877 echo '<head><link rel="stylesheet" type="text/css" media="all" href="http://your_esupport_url/staff/index.php?_ca=css" /></head>'.SWIFT_CRLF; |
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(#2)
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| Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK |
19-10-2007, 01:51 PM
Thanks for sharing that with the community brygrant! Icon Headquarters - Its Elixir - Web2Messenger |
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| fixed, format, menu, processing, ticket |
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