Free Integration API [FREE - EXTERNAL LINK]

[ePlanetDesign]

This sounds really cool, I guess this will work with AWBS?

"Tested with v3.30.30" Is there a v3.30.30?

[craigbrass]

This sounds really cool, I guess this will work with AWBS?

It should work with anything that you can add PHP to.

"Tested with v3.30.30" Is there a v3.30.30?

You make a good point. I will update this.

[nibb]

Would this finally fix all the loginshare nightmares? Like for example with AWBS?

Also is it possoble to use it with 2 systemas as well for example AWBS and Vbulletin at the same time?

I really think applications need to be integrated, its a nightmare when users have to log in each time, specially when that second loging doesnt work and even worst when that is the login you need to get help!!!!

[craigbrass]

Would this finally fix all the loginshare nightmares? Like for example with AWBS?

Yes, if you integrated it correctly.

Also is it possoble to use it with 2 systemas as well for example AWBS and Vbulletin at the same time?

It should work ok, yes.

[MACscr]

Am I assuming correctly that most likely things will have to be rewritten when 4.0 comes out?

[craigbrass]

I would rather hope the Kayako developers look at this when writing their own API for V4 that will allow this. This way, modifying it for V4 won't be so hard.

At any rate, V4 is a long time off according to what Jamie has been posting here.

[MACscr]

Originally Posted by craigbrass

I would rather hope the Kayako developers look at this when writing their own API for V4 that will allow this. This way, modifying it for V4 won't be so hard.

At any rate, V4 is a long time off according to what Jamie has been posting here.

You have a lot more faith in them than i do.

But your right, we probably have about a year until v4 is out. Thanks for setting this up for us.

[Digital Mayhem]

Originally Posted by nibb

Would this finally fix all the loginshare nightmares? Like for example with AWBS?

Also is it possoble to use it with 2 systemas as well for example AWBS and Vbulletin at the same time?

I really think applications need to be integrated, its a nightmare when users have to log in each time, specially when that second loging doesnt work and even worst when that is the login you need to get help!!!!

what is this AWBS Loginshare Nightmare you speak of? I use AWBS with the Kayako Loginshare with no problem.

[craigbrass]

This isn't to do a LoginShare. It is to do something like http://www.craigbrass.net/personal/i...908-192609.jpg where Kayako stuff is shown directly within the application connecting to Kayako. It works much better than a LoginShare.

[timc.lnet]

esupport lives here: /var/www/html
The API lives here: /var/www/html/integrationapi

When I load the index.php that lives in the integrationapi dir or use the example code supplied. or even if I call api.class.php directly.

I get:

PHP Parse error:  parse error, unexpected T_CONST, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or '}' in /var/www/html/integrationapi/lib/api.class.php on line 39

I'm are using php 4.3.9

The syntax in api.class.php seems fine. Any one have any thoughts?

[craigbrass]

Answered on our forum as you posted there too.

[BCS Comp]

Originally Posted by craigbrass

The second way is by including Kayako's core files and integrating in a similar way to how ModernBill and WHMCS do. There are a number of problems in doing this. The first is you require access to swift.php and functions.php which are both encoded files and you must decode these before you can edit them. The second is that your templates then become a maze of If and Else statements to say if the interface is your integration, show this. The final issue is that it stops you really being able to upgrade Kayako.

OK, maybe a stupid question, but here goes...

MB4 and the latest support suite.. i noticed that the install package includes integration with MB, and i've read quite a bit of what you've written in my search here..
notwithstanding the different look between MB and Kayako, does the included files that are copied over to the MB install do the trick for the login share?, or am i missing something?
I plan on having users login with their email addresses in both areas, but i would like for kayako to use the MB login info so that the user has a single set of logins across the board in billing, support, and in the site..

I must apologize if this is a question that "should" be obvious, but my coder has sort of abandoned the project due to "baby mama drama" issues and while i love the dude like family, i really don't want to, and can't sit around and wait another couple of months for him to get the "time" to work on this..

or should i just DL the files you guys have listed?

Thanks in advance...
Bill

[craigbrass]

Using the integration package bundled with Kayako's packages would enable your users login to ModernBill and view the Knowledge Base, Submitted Tickets and submit new tickets.

If you want your users to be able to login to Kayako (I STRONGLY discourage this on usability grounds) with their ModernBill username / password, you would need to setup a LoginShare which is detailed in the manual.

[yettyn]

Hi,

Lets see if I got this right, this is not for if just simply like to have 1 login, I mean login at my main site and you are automatically also logged in for the eSupport part of my site? I am soley talking about the user side here, not admin/staff

This is if I want to "merge" parts of eSupport into my main site but not using the eSupport GUI just the data.

Is this a correct assumption?

btw, this API was released on my birthday, thanks for that ;-)

[craigbrass]

Correct. It is customer end only.