Free Kayako FireFox Client - Kayako

craigbrass · 02:32 PM

Currently, if you want to have a constant check for new Tickets and new Ticket Replies, you can use Kayako's InstAlert and if you want to answer incoming Live Support, you have to use Kayako's WinApp. Unfortunately, the main draw back of both of these applications is that they are only available for Windows. Another disadvantage is that they are separate applications and combined, they have 13mb installers.

We are providing a FireFox Addon which combines both of these applications into one small package that will work on any operating system that supports FireFox.

Details and Download
Setting Up

craigbrass · 06-10-2008, 02:32 PM

Please note: This only contains the ticket checking (InstAlert Pro) functionality at this stage. Live Support (WinApp) functionality should be available in the next week or so.

Matthew · 06-10-2008, 03:05 PM

Nice going Craig! Can't wait to see where this goes!

ajgyomber · 07-10-2008, 01:58 AM

I've tested this on both Mac and Windows and it works great!

Bconsulting · 07-10-2008, 02:14 AM

thanks! haven't tested it but great free addon

supportskins · 07-10-2008, 12:09 PM

Brilliant share!

Chris Boulton · 11-10-2008, 03:49 AM

Quote:

Originally Posted by craigbrass

Please note: This only contains the ticket checking (InstAlert Pro) functionality at this stage. Live Support (WinApp) functionality should be available in the next week or so.

Damn you! You stole my idea (was going to write a web interface for the live chat app as most of it is plain XML communication anyway) - granted we're not using LiveResponse anymore so there isn't much of a need for me to do so.

Anyway, top job as per usual. Might start using this if I can bring myself to go back to Firefox

craigbrass · 10:53 AM

Forgot to say, two more advantages of our application are :-
- Ability to disable individual alerts (handy if you only want to view the number in each department rather than getting notifications).
- Ability for multiple accounts.

AndyW · 14-10-2008, 07:40 AM

Pure Gold! Great Job.

craigbrass · 14-10-2008, 09:17 AM

Thanks Andy.

jcasares · 20-10-2008, 03:05 PM

Nice extension.

akrus · 28-10-2008, 11:39 AM

Hello!

Thanks, it's great extension. But i'm experiencing a problem with Russian language as you can see on the image:
kayakobar.png

Instead of Russian symbols I get something UTF8'ized, maybe Firefox issue, but all my system likely uses UTF-8

as you can see 'IRC' is readable, although anything else is not.

OS: Kubuntu Linux 8.10
Browser: Firefox 3.0.3

craigbrass · 28-10-2008, 11:53 AM

Can you create a staff account on your desk and PM me the details please? I will get the developer to fix the issue hopefully if he has something to test with.

pabloaugusto · 28-10-2008, 12:11 PM

I have this problems too, just opened a thread in your forum, and will provide a login to test today. Thanks.

akrus · 28-10-2008, 02:32 PM

Quote:

Originally Posted by craigbrass

Can you create a staff account on your desk and PM me the details please? I will get the developer to fix the issue hopefully if he has something to test with.

Message sent

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craigbrass Online Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	06-10-2008, 02:32 PM Please note: This only contains the ticket checking (InstAlert Pro) functionality at this stage. Live Support (WinApp) functionality should be available in the next week or so. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Matthew Offline Member Posts: 197 Join Date: Oct 2007 Location: Jakarta, Indonesia	06-10-2008, 03:05 PM Nice going Craig! Can't wait to see where this goes! Matthew Arciniega + Free: Ticket List & Search Mods \| Dept. Display Names + Free: (Almost) Perfect Outlook/HTML Tickets + Tutorials: SLA System Explained \| Using Template Groups Kayako v3.20.02 \| PHP: 5.2.6 \| MySQL: 5.0.58 \| CentOS 4

ajgyomber Offline New Member Posts: 12 Join Date: Mar 2008	07-10-2008, 01:58 AM I've tested this on both Mac and Windows and it works great!

Bconsulting Offline Member Posts: 86 Join Date: Sep 2005 Location: Earth Most Of The Time	07-10-2008, 02:14 AM thanks! haven't tested it but great free addon Former username: "SupportMods"

supportskins Offline Senior Member Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India	07-10-2008, 12:09 PM Brilliant share! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

AndyW Offline Member Posts: 49 Join Date: Aug 2006	14-10-2008, 07:40 AM Pure Gold! Great Job. ASP web hosting service

craigbrass Online Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	14-10-2008, 09:17 AM Thanks Andy. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jcasares Offline Member Posts: 56 Join Date: Oct 2008 Location: Argentina	20-10-2008, 03:05 PM Nice extension.

akrus Offline New Member Posts: 10 Join Date: Oct 2007	28-10-2008, 11:39 AM Hello! Thanks, it's great extension. But i'm experiencing a problem with Russian language as you can see on the image: kayakobar.png Instead of Russian symbols I get something UTF8'ized, maybe Firefox issue, but all my system likely uses UTF-8 as you can see 'IRC' is readable, although anything else is not. OS: Kubuntu Linux 8.10 Browser: Firefox 3.0.3

craigbrass Online Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	28-10-2008, 11:53 AM Can you create a staff account on your desk and PM me the details please? I will get the developer to fix the issue hopefully if he has something to test with. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger