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(#31)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
22-06-2007, 12:43 AM
My guess is, these are the ticketstatusid's from the swticketstatus table. The out of sync numbers probably mean you added and removed status' at some point. Screen-shot attached of mine if it helps. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#32)
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| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
22-06-2007, 01:07 AM
Ahhh...good point rich. Is there a way to change that? |
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(#33)
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| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
22-06-2007, 01:29 AM
If you are talking about changing the numbers to be sequential (no gaps), I'd defer to Kayako on that as I've no idea what kind of havoc that might create, especially if those (now missing/deleted) status' have old tickets attached to them. I *think* they write that stuff to the db at the ticket level. Tread lightly.... I've asked about re-arranging data in dropdown lists (like make them a-z after I've added entries over time) and I'm waiting to hear back from the devs on if something as small (seemingly) as that create problems in my older tickets... Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#34)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
22-06-2007, 01:41 AM
Cool...thanks Rich...PS, thanks for the additional mod...it worked great. |
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(#35)
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| New Member Posts: 1 Join Date: Jul 2007 | Modification and addons with hosted Support Suite -
18-07-2007, 02:49 AM
This KB view addon would really fit our setup of Support Suite is it possible to add this feature if I am using a hosted Support Suite account. Thanks |
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(#36)
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| Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK |
18-07-2007, 10:18 AM
Unfortunatly, as it requires code changes, it is not possible to implement this mod when using Kayako on their hosted platform. Icon Headquarters - Its Elixir - Web2Messenger |
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(#37)
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| Member Posts: 71 Join Date: Aug 2006 Location: Alabama |
18-07-2007, 12:06 PM
Quote:
Tab Mod for Staff Dashboard Client Side Ticket Search and Filter User Sync with Support Center and News | |
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(#38)
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| Member  Posts: 146 Join Date: May 2007 Location: Denmark |
08-08-2007, 02:06 PM
I downloaded this mod and think it's nice with a little extra. However I added a private download file and it is being showed as (1) as you can see in the picture - but there is nothing being shoved in the Download area... How come?  |
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(#39)
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| New Member Posts: 7 Join Date: Apr 2007 | Thanks for a great addon -
24-08-2007, 04:11 PM
Hi, Just wanted to say that you've created a great little addon. Should have been there all along! Great work. Mark. |
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(#40)
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| Member Posts: 71 Join Date: Aug 2006 Location: Alabama |
31-08-2007, 02:36 PM
Hello All, sorry for the lack of support on this. I will be investigating the known issues since the release of the new build. I will update the thread with my findings and what needs to be done to get working. I have a new baby girl in the family now and just been busy and enjoying my time with her as she is my first child. Regards, Jeffrey Tab Mod for Staff Dashboard Client Side Ticket Search and Filter User Sync with Support Center and News |
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(#41)
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| Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
31-08-2007, 02:40 PM
Family is more important, enjoy your time with her. |
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(#42)
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| Operations Manager  Posts: 5,451 Join Date: Jan 2006 Location: United Kingdom |
31-08-2007, 03:03 PM
Congratulations Jemrada  -------------------------------------------------------------------
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(#43)
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| Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK |
31-08-2007, 03:16 PM
Congrats from me too. No rush to sort this. Icon Headquarters - Its Elixir - Web2Messenger |
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(#44)
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| Member Posts: 71 Join Date: Aug 2006 Location: Alabama |
02-09-2007, 03:21 AM
Follow the instructions here. https://www.lucnetsolutions.com/supp...315&nav=0,6,24 Let me know if you have anymore trouble. Tab Mod for Staff Dashboard Client Side Ticket Search and Filter User Sync with Support Center and News |
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(#45)
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| Member Posts: 146 Join Date: May 2007 Location: Denmark |
20-11-2007, 01:54 PM
I guess the above link does not exist anymore? |
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Linear Mode
